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Anderson Recruitment Ltd; Dursley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Anderson Recruitment Ltd client in Dursley is recruiting a Sales Order Coordinator to join their team on a full-time permanent basis. This role focuses on supporting customers with accurate orders and responsive service.

You will process orders, manage manual and EDI orders in D365, raise purchase orders, coordinate transport, confirm timelines, build relationships with customers and suppliers, and monitor OTIF performance to keep deliveries on track.

Qualifications

• Strong communication skills and the ability to liaise with supply chain contacts in a fast-paced environment.
• Customer-focused approach with a proactive attitude to service improvements.
• Comfortable handling multiple order types (manual and EDI) and liaising across departments.

Responsibilities

• Process customer orders accurately and on time.
• Manage manual and EDI orders in D365.
• Raise purchase orders and arrange transport.
• Confirm orders with customers within agreed timescales.
• Work with customers to ensure orders are placed on time.
• Build relationships with customers and suppliers.
• Coordinate with warehouses and transport partners to ensure deliveries run smoothly.
• Monitor orders and deliveries, resolving issues quickly.
• Keep customers updated about stock shortages or delays.
• Process delivery notes and invoices correctly.
• Record and monitor OTIF performance in D365.
• Investigate customer claims and credits with Finance as needed.

Skills

Strong communicator

Supply chain liaison

Customer service mindset

Problem solving

Tools

Microsoft Dynamics 365 (D365)

Job description

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a full time permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment.

Working closely with internal colleagues, ensuring regular communication to provide support to customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

• - Process customer orders accurately and on time.
• - Manage manual and EDI orders in D365.
• - Raise purchase orders and arrange transport.
• - Confirm orders with customers within agreed timescales.
• - Work with customers to ensure orders are placed on time.
• - Build strong relationships with customers and suppliers.
• - Work with suppliers, warehouses and transport partners to ensure deliveries run smoothly.
• - Monitor orders and deliveries, resolving any issues quickly.
• - Keep customers updated about stock shortages or delivery delays.
• - Make sure orders, delivery notes and invoices are processed correctly.
• - Record and monitor OTIF performance in D365.
• - Investigate customer claims, complaints and credit requests.
• - Work with Finance to manage customers on hold or proforma accounts.
• - Keep sales prices and customer orders up to date in D365.
• - Monitor stock levels, short-dated stock and future demand.
• - Identify opportunities to upsell and improve efficiency.
• - Support new product launches and changes in demand.
• - Work with the customs team to ensure orders have the correct paperwork.
• - Attend team meetings and provide updates on customer service activity.
• - Maintain good communication with customers, suppliers and internal teams.