Flexible Service Advisor: Premium Customer Experience

Stoneacre Motor Group; Wrexham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Employee discounts

Discounts on retailers, restaurants, 4

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is recruiting a Service Advisor to deliver the highest level of customer experience and manage information flow between workshop and customers. You will be a valued team member focused on after-sales care and helping Stoneacre be the Number One motor group.

We offer a competitive salary, flexible working patterns, a bonus scheme, and ample training and development opportunities, with industry-leading career progression and a contributory pension.

Qualifications

• You will have exceptional customer service, striving to deliver above our customer expectations.
• Excellent communications skills, by telephone email and face to face situations.
• You will have a minimum of 1-year service advisor experience.
• Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
• You will have a strong attention to detail
• You will have good time management and be able to prioritise your workload.
• Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
• Be competent in ICT, Maths and English as standard.
• Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• We want you to love what you do – The rest will come naturally.

Responsibilities

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer
• Establish understanding and an agreement with the customer of work required and agree time frames
• Liaise with the workshop to determine vehicle completion times and relay any information
• Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage
• Regularly update the customer with progress on their vehicle
• Process payments and issue invoices for customers
• Supporting with handling complaints in line with company policy
• Ensure handover and administration of customer vehicles are completed to a high standard
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
• Understand and ensure all objectives are fully achieved

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Tools

RTC & Kerridge /ADP Systems

Job description

Stoneacre Motor Group is recruiting a Service Advisor to deliver the highest level of customer experience and manage information flow between workshop and customers. You will be a valued team member focused on after-sales care and helping Stoneacre be the Number One motor group.

We offer a competitive salary, flexible working patterns, a bonus scheme, and ample training and development opportunities, with industry-leading career progression and a contributory pension.