Flexible Radiology Booking & Access Coordinator

Nhs View All Jobs; Newport; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses and gyms

Beach hut hire

Job summary

Isle of Wight NHS Trust is seeking a dedicated Booking Officer to provide comprehensive booking and clerical support to the Diagnostic Imaging Department. You will manage appointments, waiting lists, and enquiries, liaising with consultants and hospital staff to ensure smooth patient pathways.

The role requires excellent communication, IT skills, and the ability to work under pressure in a busy NHS environment, with a friendly, professional manner and a patient-centred approach.

Qualifications

• Must be literate and numerate to GCSE level
• NVQ 3 or equivalent
• IT literate
• Experience of Hospital administrative systems including PAS, PACS, Radiology CRIS system
• Advanced keyboard skills
• Knowledge of general office procedures
• Reliable with a flexible attitude to the work place/working times
• Ability to prioritise workload and cope under pressure
• Able to stay calm under difficult circumstances
• Ability to work on own initiative within an everchanging environment
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.

Responsibilities

• Book, amend, and confirm diagnostic appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates
• Liaise with Speciality Team Leaders to ensure capacity is used effectively
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs)
• Provide a friendly, professional, and empathetic service to patients and visitors
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

Skills

GCSE literacy

NVQ 3

IT literate

Hospital IT systems

PACS/PAS/CRIS

Advanced typing

Office procedures

Flexible attitude

Prioritise under pressure

Own initiative

Strong communication

Education

NVQ 3 or equivalent

Tools

PAS

PACS

Radiology CRIS

Job description

Isle of Wight NHS Trust is seeking a dedicated Booking Officer to provide comprehensive booking and clerical support to the Diagnostic Imaging Department. You will manage appointments, waiting lists, and enquiries, liaising with consultants and hospital staff to ensure smooth patient pathways.

The role requires excellent communication, IT skills, and the ability to work under pressure in a busy NHS environment, with a friendly, professional manner and a patient-centred approach.