Radiology Booking Officer

Nhs View All Jobs; Newport; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses and gyms

Beach hut hire

Job summary

Isle of Wight NHS Trust is seeking a dedicated Booking Officer to provide comprehensive booking and clerical support to the Diagnostic Imaging Department. You will manage appointments, waiting lists, and enquiries, liaising with consultants and hospital staff to ensure smooth patient pathways.

The role requires excellent communication, IT skills, and the ability to work under pressure in a busy NHS environment, with a friendly, professional manner and a patient-centred approach.

Qualifications

• Must be literate and numerate to GCSE level
• NVQ 3 or equivalent
• IT literate
• Experience of Hospital administrative systems including PAS, PACS, Radiology CRIS system
• Advanced keyboard skills
• Knowledge of general office procedures
• Reliable with a flexible attitude to the work place/working times
• Ability to prioritise workload and cope under pressure
• Able to stay calm under difficult circumstances
• Ability to work on own initiative within an everchanging environment
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.

Responsibilities

• Book, amend, and confirm diagnostic appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates
• Liaise with Speciality Team Leaders to ensure capacity is used effectively
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs)
• Provide a friendly, professional, and empathetic service to patients and visitors
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

Skills

GCSE literacy

NVQ 3

IT literate

Hospital IT systems

PACS/PAS/CRIS

Advanced typing

Office procedures

Flexible attitude

Prioritise under pressure

Own initiative

Strong communication

Education

NVQ 3 or equivalent

Tools

PAS

PACS

Radiology CRIS

Job description

Come and join our amazing Isle of Wight Diagnostic Imaging Team. We are recruiting for an enthusiastic Booking Officerwho wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care. The new CDC centre has the ability to deliver joined up diagnostic care, and with increased capacity this will ensure our patients will have faster access to treatment, earlier diagnosis, and improved outcomes. By becoming part of our team, you will have the opportunity to work in innovative ways and play a central role in how we improve patient pathways, delivering the right test, at the right time, in the right place. We are looking for a highly motivated individuals to provide comprehensive Booking and clerical support to the Diagnostic Imaging Department using a high level of initiative and discretion. Excellent communication skills are vital as the post-holders will be required to liaise directly with patients, consultants and other hospital/external colleagues face-to-face, on the telephone and in writing.

• Book, amend, and confirm diagnostic appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates.
• Liaise with Speciality Team Leaders to ensure capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs).
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements., Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached. We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

You will be required to enter request forms onto the CRIS system and cover the reception desk, booking in patients and dealing with enquiries and opening and distributing the post for the department. This role requires a willingness to work as part of a team as well as the ability to work unsupervised. The ability to work under pressure, pay attention to detail and have excellent organisational skills are also necessary to manage the pressures of a very busy role.,

Experience, Aptitudes and Skills Essential

• Must be literate and numerate to GCSE level
• NVQ 3 or equivalent

Experience, Aptitudes and Skills Essential

• IT Literate
• Experience of Hospital administrative systems including PAS, PACS, Radiology CRIS system
• Advanced keyboard skills
• Knowledge of general office procedures
• Reliable with a flexible attitude to the work place/working times
• Ability to prioritise workload and cope under pressure.
• Able to stay calm under difficult circumstances.
• Ability to work on own initiative within an everchanging environment.
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.

Person Specification Qualifications Essential

• Must be literate and numerate to GCSE level
• NVQ 3 or equivalent
• Experience, Aptitudes and Skills Essential
• IT Literate
• Experience of Hospital administrative systems including PAS, PACS, Radiology CRIS system
• Advanced keyboard skills
• Knowledge of general office procedures
• Reliable with a flexible attitude to the work place/working times
• Ability to prioritise workload and cope under pressure.
• Able to stay calm under difficult circumstances.
• Ability to work on own initiative within an everchanging environment.
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.

Benefits

• Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.