Flexible Medical Receptionist & Admin at GP Practice

Cambridge House; Stoke-on-Trent; On-site; GBP 21,000 - 28,000; Full time

Job summary

Cambridge House in Stoke-on-Trent is seeking a motivated medical receptionist/administrator to join our busy GP practice. You will greet patients and visitors, manage the appointment system, and handle enquiries by phone, in person and by email, ensuring accurate patient records.

A flexible approach to working hours is essential as coverage is needed during annual leave and sickness. GP experience and EMIS Web/Docman knowledge are preferred.

Qualifications

• Excellent communication and customer service skills.
• Experience with GP reception duties and appointment scheduling.
• Flexible approach; able to cover colleagues during leave/sickness.
• Previous GP experience and EMIS Web/Docman knowledge preferred.

Responsibilities

• Greet patients and visitors in a professional manner.
• Run the surgery appointment system efficiently and direct patients to the right professional.
• Communicate with patients, relatives and carers.
• Process general enquiries in person, by phone and email with accuracy.
• Register patients (permanent and temporary) and liaise with hospital departments.
• Handle repeat prescription requests and ensure readiness for collection.
• Provide results of tests/investigations as advised by the GP.
• Update patient details and attach documents to records.
• File correspondence, reports and results promptly in the correct records.

Skills

Communication skills

Customer service

Reception duties

Administrative tasks

Tools

EMIS Web

Docman

Job description

Cambridge House in Stoke-on-Trent is seeking a motivated medical receptionist/administrator to join our busy GP practice. You will greet patients and visitors, manage the appointment system, and handle enquiries by phone, in person and by email, ensuring accurate patient records.

A flexible approach to working hours is essential as coverage is needed during annual leave and sickness. GP experience and EMIS Web/Docman knowledge are preferred.