Flexible-Hour Patient Services & Booking Advisor

Optegra; London Borough of Barnet; On-site; GBP 22,000 - 25,000; Full time

Job summary

Optegra Eye Healthcare in North London is seeking an experienced patient services adviser on a zero-hour contract with flexible hours. The base rate is £16 per hour plus a 12.07% holiday uplift, making a total hourly rate of £17.93.

This role is part of our patient services team, offering variety and development opportunities. You will handle bookings and enquiries via telephone, web and social channels, ensure all appointments are logged accurately, and provide frontline support to patients,

Qualifications

• Experience of working in an office/Contact centre Sales and Service environment with high volumes of sales and customer queries.
• Strong selling and influencing skills.
• High achiever who is target motivated.
• Excellent verbal and written communication skills.
• Pro-active and able to effectively manage and prioritise your own workload.
• Excellent attention to detail, even when working under pressure.
• Ensure all appointment bookings, amendments and cancellations are accurately logged.
• Providing front line support to all existing and potential Optegra patients, GPs and Optometrists.
• Proactively identifying how the customer journey and experience can be improved.
• Providing support as required to staff and Managers in all Optegra hospitals.
• To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings.

Responsibilities

• Provide a first class service to prospective and existing patients.
• Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales.
• Proactively promote Optegra, supporting our reputation as a leading eye care specialist.

Job description

Optegra Eye Healthcare in North London is seeking an experienced patient services adviser on a zero-hour contract with flexible hours. The base rate is £16 per hour plus a 12.07% holiday uplift, making a total hourly rate of £17.93.

This role is part of our patient services team, offering variety and development opportunities. You will handle bookings and enquiries via telephone, web and social channels, ensure all appointments are logged accurately, and provide frontline support to patients,