Bank NHS Patient Services Administrator

Optegra Eye Health Care; Manchester; On-site; GBP 18,000 - 25,000; Full time

Job summary

Optegra Eye Healthcare is hiring an NHS patient services administrator in Manchester on a zero-hour contract. The role focuses on handling high-volume calls and providing top-tier administrative support to the Patient Services Team at our private Manchester Eye Hospital.

You will be crucial in delivering a seamless patient experience, maintaining accurate records, and coordinating with staff to manage daily operations in a fast-paced environment.

Qualifications

• Experience answering high volume calls.
• Excellent administrative skills and attention to detail.
• Strong written and verbal communication abilities.
• Ability to work in a fast-paced environment and prioritise effectively.
• Proficient with Microsoft Office including Outlook, Excel, Word and PowerPoint.

Responsibilities

• Support Patient Services Team with call handling and administrative tasks.
• Ensure accurate and timely information processing for NHS patients.
• Collaborate with colleagues to maintain smooth patient experience.

Skills

Call handling

Customer focus

Interpersonal skills

Fast-paced environment

Organisational skills

Administrative tasks

Written and verbal communication

Team support

IT literacy

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Optegra has an exciting new opportunity for an experienced bank NHS patient services administrator to join our amazing and supportive team in our in our prestige private Manchester Eye Hospital. This is a zero-hour contract offering flexible shifts and overtime with hourly rate of £16.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team.

Requirements

• Experience answering high volume calls
• Customer focussed
• Excellent interpersonal skills
• Comfortable working in high pace environment
• Highly organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• IT literate ie good working knowledge of Microsoft Office including Outlook,
• Excel, Word, PowerPoint

You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.