Flexible GP Practice Receptionist & Admin

Broadmead Surgery; Northolt; On-site; GBP 12,000 - 15,000; Part time

Job summary

Broadmead Surgery is seeking a friendly, efficient receptionist to join our busy practice in Northolt. The role is 25 hours per week, with shifts 13:00–18:30, Monday to Friday, plus Saturday rota.

You will support patient appointments, medical records, repeat prescribing and general admin within SystmOne. You will respond to calls, register new patients, manage messages, and assist clinicians while upholding confidentiality and data protection guidelines.

Qualifications

• GCSE or O Level standard.
• Literacy and numeracy required.
• Customer care skills essential.
• Knowledge of IT systems (Windows, Office).
• Knowledge of SystmOne medical system.
• Knowledge of Medical Terminology.

Responsibilities

• Provide welcoming reception to all visitors and telephone enquiries.
• Maintain efficient appointment system.
• Handle medical records maintenance and repeat prescribing.
• Respond to incoming calls and forward messages.
• Record messages accurately and promptly.
• Register new patients onto the clinical system.
• Assist with patient information requests while maintaining confidentiality.
• Scan patient correspondence into medical records.
• Explain surgery procedures to enquirers.
• Work shifts as per rota and cover annual leave/sick leave when needed.

Skills

Reception duties

Customer service

Communication

Team work

Proactive attitude

Education

GCSE/O Level

Literacy

Numeracy

Office Administration qualification

CLAIT1

ECDL certificate

Medical Terminology

SystmOne knowledge

Tools

SystmOne

Windows & Office

Job description

Broadmead Surgery is seeking a friendly, efficient receptionist to join our busy practice in Northolt. The role is 25 hours per week, with shifts 13:00–18:30, Monday to Friday, plus Saturday rota.

You will support patient appointments, medical records, repeat prescribing and general admin within SystmOne. You will respond to calls, register new patients, manage messages, and assist clinicians while upholding confidentiality and data protection guidelines.