Medical Administrator/Receptionist

The Good Practice; Greater London; On-site; GBP 18,000 - 25,000; Part time

Job summary

The Good Practice in London is seeking a part-time Medical Administrator to join our friendly GP practice team. You will work on Thursdays and Fridays, 8am-6:30pm, with the potential for more hours on review, supporting leave cover and daily tasks.

We look for candidates with GP surgery experience and knowledge of SystmOne, who can adapt to changing daily needs and provide courteous, efficient administration across face-to-face, phone, and online channels.

Qualifications

• GP surgery experience and knowledge of NHS admin processes.
• Experience using SystmOne, eRS and Accurx for patient communications.
• Comfort with handling referrals, registrations and prescriptions where applicable.

Responsibilities

• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Managing the surgery email account and ensuring that all emails are answered in a timely manner
• Processing new patient registrations
• Dealing with repeat prescription requests
• Responding to patient enquiries in person and by telephone with empathy
• Advise patients of charges for non-NHS services, collect payments and issue receipts
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand NHS policies and disseminate to patients when requested
• Undertake other duties as requested by management
• Support the practice team with patient wellbeing events

Skills

GP administration experience

SystmOne

eRS

Accurx

Education

GCSE English and Maths

Job description

We want to recruit a part-time Medical Administrator to join our friendly GP practice team to. The specific days that we require the new recruit to work is Thursday and Friday, 8am-6:30pm with the potential for more hours upon review. Applicants should have GP surgery experience and knowledge of SystmOne. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Main duties of the job

Be part of our surgery team delivering healthcare to our patients in a friendly and efficient manner, face-to-face, on the phone and online, providing a friendly and efficient service.

About us

We are a busy but friendly GP practice on the Kings Road in Chelsea, London with a diverse group of staff to reflect our diverse community.With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.

Job responsibilities

• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Managing the surgery email account and ensuring that all emails are answered in a timely manner
• Processing new patient registrations
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events such as patient coffee mornings/drinks

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working with SystmOne
• Experience of using the Electronic Referral System (eRS)
• Experience of using Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£15.50 an hourNegotiable based on experience