Flexible Front Desk Advisor - Student Services (Fixed Term)

NCG; Larkhill; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible Working

Student Discount

Cycle to Work

Employee Assistance Programme

Job summary

Kidderminster College is seeking a friendly, proactive Customer Service Advisor to be the welcoming face of the college. You will greet students, staff, visitors and stakeholders, handle enquiries in person, by phone, or email, and direct them to the right team.

This fixed-term role runs until the end of January 2027 and includes a supportive reception environment and collaboration with the administrative team.

Qualifications

• Friendly, approachable, and professional at all times.
• An excellent communicator, both face-to-face and over the phone.
• Organised and able to manage a variety of tasks in a fast-paced environment.
• Confident using IT systems and quick to learn new software.
• Passionate about delivering exceptional customer service.

Responsibilities

• Act as the first point of contact for all visitors, students, and staff.
• Provide a high standard of customer service, dealing with enquiries in person, by phone, or email.
• Direct individuals to the appropriate team members for more specific support when needed.
• Maintain a welcoming, professional, and efficient reception area.
• Support the wider administrative team with day-to-day tasks when required.

Skills

Excellent communication

Friendly demeanor

Professional

Organised

IT proficiency

Customer service

Job description

Kidderminster College is seeking a friendly, proactive Customer Service Advisor to be the welcoming face of the college. You will greet students, staff, visitors and stakeholders, handle enquiries in person, by phone, or email, and direct them to the right team.

This fixed-term role runs until the end of January 2027 and includes a supportive reception environment and collaboration with the administrative team.