Customer Services Advisor

LGBT Jobs; Dudley; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Dudley College of Technology is seeking a Customer Services Advisor to join the college’s customer services team. You will work across various college locations, providing friendly, professional assistance to enquirers, users and visitors.

You will be required to work flexibly at college receptions, front of house locations, switchboard and events, with checks for enhanced disclosure and barring service where applicable.

Qualifications

• Experience in customer service is desirable.
• Able to communicate clearly with students, staff and visitors.
• Professional and helpful telephone and reception manner.

Responsibilities

• Provide professional and informative customer service to all enquirers, users and visitors.
• Work flexibly across college receptions, front of house locations, switchboard and events.
• Support a proactive customer services team to ensure a positive college experience.

Skills

Customer service

Job description

'£26,033 - £26,812 per annum salary range'

'Work flexibly across various college locations'

Customer Services Advisor

Dudley College of Technology is one of the most successful further education colleges in the UK, providing a wide range of education and training programmes across the West Midlands. With a Large estate centred on the Dudley and Brierley Hill Learning Quarters, it provides inspirational facilities, in which students can access world-leading technology at the forefront of Further Education. Graded ‘Good’ by Ofsted in our most recent inspection in 2023, success rates for learners, across all programmes, are on or significantly above national benchmarks.

An exciting opportunity has arisen to work within the college customer services team. As a customer service advisor, you will work as part of a proactive team who provide a professional and informative customer service function to all enquirers, users and visitors to the college. You will be required to work flexibly as necessary at college receptions, other front of house locations, switchboard and events at college sites and other venues.

All successful applicants will need to undertake an enhanced disclosure and barring service check and children and adults barred list checks where the applicant will be employed in a regulated activity.

Dudley College of Technology is an equal opportunities employer and welcomes applicants from all backgrounds.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!