Customer Services Advisor

Dudley College; Dudley; On-site; GBP 26,000 - 27,000; Full time

Job summary

Dudley College of Technology is seeking a Customer Services Advisor to join its college customer services team. You will provide professional and informative service to enquirers, users and visitors to the college, supporting front of house operations.

You will be required to work flexibly across college receptions, switchboard and events at college sites and other venues. Closing date is 29th October 2026.

Responsibilities

• Provide professional and informative customer service to enquirers, users and visitors to the college.
• Work flexibly across college receptions, front of house locations, switchboard and events at college sites and other venues.

Job description

Customer Services Advisor

£26,033 - £26,812 per annum

Dudley College of Technology is one of the most successful further education colleges in the UK, providing a wide range of education and training programmes across the West Midlands. With a Large estate centred on the Dudley and Brierley Hill Learning Quarters, it provides inspirational facilities, in which students can access world-leading technology at the forefront of Further Education. Graded 'Good' by Ofsted in our most recent inspection in 2023, success rates for learners, across all programmes, are on or significantly above national benchmarks.

An exciting opportunity has arisen to work within the college customer services team. As a customer service advisor, you will work as part of a proactive team who provide a professional and informative customer service function to all enquirers, users and visitors to the college. You will be required to work flexibly as necessary at college receptions, other front of house locations, switchboard and events at college sites and other venues.

Closing date – 29th October 2026

All successful applicants will need to undertake an enhanced disclosure and barring service check and children and adults barred list checks where the applicant will be employed in a regulated activity.

Dudley College of Technology is an equal opportunities employer and welcomes applicants from all backgrounds.