Flexible Events & Guest Experience Associate

Oulton Hall Hotel, Spa & Golf Resort; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym access

Golf discounts

Discounts across QHotels Collection

Family & friends discounts

Training support & course fees

Learning & development opportunities

Employee Assistance Program (Hospitaly

Refer a friend scheme

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort is seeking staff to deliver exceptional guest experiences across Food & Beverage in a Four Star setting just outside Leeds. You will help uphold brand standards while assisting guests with information and service in a variety of F&B areas.

The role emphasises guest satisfaction, knowledge of pricing and promotions, and driving sales while maintaining professional standards and a welcoming atmosphere.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• Station in food & beverage areas across the hotel to maintain guest satisfaction and brand standards.
• Keep up to date with pricing and promotions to advise guests and maximise sales.

Skills

Guest service

Customer service

Time management

Organisation

Pressure handling

Job description

Oulton Hall Hotel, Spa & Golf Resort is seeking staff to deliver exceptional guest experiences across Food & Beverage in a Four Star setting just outside Leeds. You will help uphold brand standards while assisting guests with information and service in a variety of F&B areas.

The role emphasises guest satisfaction, knowledge of pricing and promotions, and driving sales while maintaining professional standards and a welcoming atmosphere.