Flexible Caseworker, Home Improvement Agency (DFG)

Westmorland and Furness Council; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Westmorland and Furness Council is offering a Home Improvement Agency role to support Disabled Facilities Grants across Barrow and surrounding areas. You will help older, disabled and vulnerable residents live safely and independently by guiding the DFG process and coordinating with therapists and contractors.

The role involves handling referrals, triaging enquiries, and maintaining up-to-date knowledge of housing policies. A flexible, proactive approach and strong IT skills are essential.

Qualifications

• Excellent communicator who can confidently challenge, negotiate, and engage with a wide range of people.
• Skilled in IT and comfortable managing data for statutory reports and funding requirements.
• Able to organise work logically and prioritise workloads to meet deadlines.
• Understanding of housing services, policies and legislation, particularly in the private sector and Disabled Facilities Grants.

Responsibilities

• Be part of a team delivering a comprehensive Home Improvement Service, including the Handyperson Service and DFG process.
• Deal with customer enquiries, offer advice, and process grant applications.
• Provide support to the HIA team.
• Deliver high-quality service from referral through to completion, triaging enquiries.
• Work closely with Occupational Therapists, Contractors, Technicians and other professionals.
• Build strong relationships with Housing Associations, Landlords, Contractors and partners.
• Keep up to date with legislation and policy changes.

Skills

Communication skills

IT skills

Data handling

Organisation & prioritisation

Job description

Westmorland and Furness Council is offering a Home Improvement Agency role to support Disabled Facilities Grants across Barrow and surrounding areas. You will help older, disabled and vulnerable residents live safely and independently by guiding the DFG process and coordinating with therapists and contractors.

The role involves handling referrals, triaging enquiries, and maintaining up-to-date knowledge of housing policies. A flexible, proactive approach and strong IT skills are essential.