DFG Intake Specialist - Case Support

Norse Group LTD; Buxton; On-site; GBP 26,000 - 35,000; Full time

Job summary

Alliance Norse in Buxton is recruiting a Case Worker to provide access to Disabled Facilities Grants. You will act as first point of contact, perform telephone triage, collect information and log it in the ELMs system, and match clients with the appropriate practitioner.

The role involves arranging initial appointments, sending confirmations, referring at-risk cases, supporting reception and finance where needed, and liaising with GPs, solicitors, and other professionals.

Qualifications

• Excellent communication skills at all levels.
• Ability to manage own time and priorities to meet deadlines.

Responsibilities

• Take calls from clients seeking to access Alliance Norse DFG services.
• Ask them for the relevant information and log it on Alliance Norse database application (ELMs).
• Match the client with the appropriate practitioner and contact them about availability.
• Liaise between the practitioner and client to arrange the initial appointment.
• Send confirmation emails to clients and practitioners regarding first appointments.
• Refer any ‘at risk’ cases to the clinical manager or safeguarding staff.
• Support reception staff with DFG procedures and processes.
• Deal with inquiries about administration of therapy and client fees.
• Provide liaison with GPs, solicitors, employers, occupational health and medical insurers.
• Liaise with other professionals and families as required.
• Collect feedback and input it into the database.
• Support practitioners in using the database for record keeping.

Skills

Excellent communication

Time management

Teamwork

Attention to detail

Tools

Google Workspace

Database

Job description

Alliance Norse in Buxton is recruiting a Case Worker to provide access to Disabled Facilities Grants. You will act as first point of contact, perform telephone triage, collect information and log it in the ELMs system, and match clients with the appropriate practitioner.

The role involves arranging initial appointments, sending confirmations, referring at-risk cases, supporting reception and finance where needed, and liaising with GPs, solicitors, and other professionals.