Flexible Care Home Front Desk & Admin Specialist

Bupa; Bollington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meal on every shift

28 days holiday

Sick pay scheme (frontline teams)

Job summary

Mount Hall Care Home in Bollington, part of Bupa, is seeking a Customer Support Assistant to deliver a welcoming front-of-house service and maintain high administrative standards. You will support daily operations and assist the Home Manager and team.

The role requires customer service experience, payroll/administration exposure, and strong MS Office skills. Weekend work may be required, with 37.5 hours weekly at Mount Hall Care Home.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.
• This role may require weekend working

Responsibilities

• Deliver a professional, welcoming, and efficient front-of-house service.
• Maintain the highest standards of administration for the Care Home.
• Support the Home Manager and wider team to ensure smooth day-to-day operations.

Skills

Customer service

Payroll administration

Administrative procedures

Microsoft Office

Relationship building

Communication

Time management

Weekend flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mount Hall Care Home in Bollington, part of Bupa, is seeking a Customer Support Assistant to deliver a welcoming front-of-house service and maintain high administrative standards. You will support daily operations and assist the Home Manager and team.

The role requires customer service experience, payroll/administration exposure, and strong MS Office skills. Weekend work may be required, with 37.5 hours weekly at Mount Hall Care Home.