Customer Support Assistant

Bupa; Macclesfield; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Sick pay scheme

Long service rewards

Free meal on every shift

Pension plans

Parental leave

Annual travel loan (public transport)

Discounts at gyms

Job summary

Mount Hall Care Home in Bollington, Macclesfield, is seeking a Customer Support Assistant to provide a warm front-of-house presence and robust admin support. This full-time role involves handling enquiries, coordinating records, and assisting with payroll-related information while using standard systems.

You will support the Home Manager and team to ensure smooth daily operations and high service levels, with clear, courteous telephone and written communications.

Qualifications

• Experience in customer service in a receptionist/administrative role.
• Payroll administration experience and processing employee information.
• Experience with administrative procedures and processes.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Ability to build and maintain relationships, high communication skills.

Responsibilities

• Deliver a professional, welcoming, and efficient front-of-house service.
• Maintain the highest standards of administration for the Care Home.
• Provide support to the Home Manager and wider team.

Skills

Customer service

Payroll admin

Administrative procedures

Relationship building

Communication skills

Attention to detail

Time management

Weekend flexibility

Phone etiquette

Tools

Microsoft Office

Job description

Job Description:

Customer Support Assistant

Mount Hall Care Home, Flash Lane, Bollington, Macclesfield SK10 5AQ

Salary: £27,590 - £35,163

Permanent 37.5 hours per week

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working.

This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team

Key Skills / Qualifications needed for this role:

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.
• This role may require weekend working

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Time Type:

Full time

Locations:

Mount Hall