Front Desk & Admin Support Specialist - Part Time

Bupa; Weybridge; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

My Healthcare - 24/7 support and GP/ph

28 days holiday

Sick pay scheme for frontline teams

Free meal on every shift

Pension plans

Job summary

Bupa is recruiting a Customer Support Assistant for Sutton Lodge Care Home in Weybridge. You will be the first point of contact, delivering a professional, friendly front-of-house service and handling essential administrative tasks to support daily operations.

The role requires strong customer service, good payroll awareness, and solid IT skills. Weekend work may be required, with 15 hours per week across two 7.5 hour shifts.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.
• This role may require weekend working

Responsibilities

• Deliver a professional, welcoming, and efficient front-of-house service.
• Maintain the highest standards of administration for the Care Home using the correct systems.
• Provide effective support to the Home Manager and wider team.
• Assist with day-to-day operations and ensure smooth running of front desk duties.

Skills

Customer service

Payroll admin

Admin procedures

MS Office

Relationship building

Communication

Attention to detail

Time management

Weekend flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bupa is recruiting a Customer Support Assistant for Sutton Lodge Care Home in Weybridge. You will be the first point of contact, delivering a professional, friendly front-of-house service and handling essential administrative tasks to support daily operations.

The role requires strong customer service, good payroll awareness, and solid IT skills. Weekend work may be required, with 15 hours per week across two 7.5 hour shifts.