Front of House & Admin Assistant — Care Home

Bupa; Macclesfield; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Wellbeing programme

Flexible working

My Healthcare access

Annual health allowance

Wagestream early access

28 days holiday

Sick pay scheme

Long service rewards

Free meal on shift

Pension plans

Parental leave

Menopause Plan

Gym/fitness discounts

Job summary

Bupa Mount Hall Care Home in Bollington, Macclesfield is looking for a Customer Support Assistant to deliver a professional, welcoming front-of-house service and maintain top administration standards. You’ll support the Home Manager and team with day-to-day operations, ensuring excellent customer service across all interactions.

The role may require weekend work and involves payroll-related tasks, using Microsoft Office, and maintaining strong relationships with residents, families, and staff.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.
• This role may require weekend working

Responsibilities

• Deliver a professional, welcoming, and efficient front-of-house service and maintain high standards of administration for the Care Home.
• Support the Home Manager and wider team with day-to-day operations and customer service.
• Ensure smooth day-to-day operations and effective administrative support across departments.

Skills

Customer service

Receptionist experience

Payroll administration

Microsoft Office

Relationship building

Communication

Organisational skills

Time management

Tools

Payroll software

Job description

Bupa Mount Hall Care Home in Bollington, Macclesfield is looking for a Customer Support Assistant to deliver a professional, welcoming front-of-house service and maintain top administration standards. You’ll support the Home Manager and team with day-to-day operations, ensuring excellent customer service across all interactions.

The role may require weekend work and involves payroll-related tasks, using Microsoft Office, and maintaining strong relationships with residents, families, and staff.