Flexible Bank Housing Concierge

Home Group Limited; Bradley Stoke; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Holiday pay

Discount scheme with 800+ discounts

Learning portal access

Enhanced DBS paid

Job summary

Home Group Limited is seeking a flexible bank housing concierge to support customers and help keep our communities safe. You will pick shifts that fit your commitments while delivering high-quality customer service and practical safety patrols.

The role involves patrolling buildings, checking fire doors, securing premises, and responding to incidents. A calm, adaptable approach is essential to succeed in diverse sites and services.

Qualifications

• Flexibility to work at short notice and pick shifts
• Confidence to work in different services, locations or teams
• Passion and experience in supporting others
• Experience of caring for others – professionally or personally
• Calm, confident decision-making even under pressure

Responsibilities

• Be the first line of support for our customers when our wider team or their own support network aren’t around to help
• Manage the health and safety of our buildings around Gloucester, patrolling to check fire doors, securing premises
• Investigate suspicious activity or raise the alarm when needed for emergency services
• Engage with customers and support networks to ensure safe, secure environments
• Assist with general cleaning duties as required

Skills

Flexibility

Customer service

Calm under pressure

Job description

Pay £13.45 per hour, plus great benefits

Home, a place where you belong

Have you been looking to earn some extra cash while keeping to your current commitments? Now you can! What’s more, you’ll be making a difference!This is an exciting time to join Home Group – one of the UK’s largest housing providers and be part of our brilliant flexible bank. You’ll be supporting our amazing customers while picking and choosing the shifts you want to work.

What you’ll do

• There is so much more involved than just being stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• You’ll manage the health and safety of our buildings around Gloucester, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Why join us

This role gives you the chance to grow your career while making a difference where it matters most. You’ll take on new challenges, build your expertise and help create positive change. Be part of one of the UK’s top Great Places to Work!

You have

• Flexibility to work at short notice, as you’ll be the one picking your next shift
• Confidence to work in different services, locations or teams and get on with colleagues
• Passion and experience in supporting others, ideally in a supported housing setting
• Experience of caring for others – professionally or personally
• Calm, confident decision-making even under pressure

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Flexible working hours
• You need an Enhanced with barring list (we pay)
• A vehicle insured for business use (and a license!), we’ll pay for any business mileage

What’s in it for you?

• We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work. On top of this, you’ll also receive holiday pay
• This is a job with weekly pay and you’ll be paid 1 week in arrears from when you worked
• After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us
• You’ll get access to our excellent learning portal to develop your skills further
• We’re sure you’ll enjoy working for us, so if you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!)

Finally

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme

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Flexible Bank Housing Concierge

Company: Home Group Limited

Salary: £26,300 to £26,300 a year

Hours: Part-time

Location: Gloucester, GL4 4QQ

Job type: Contract

Posting date: 6 Nov 2026

Closing date: 26 Nov 2026