Flexible Administrator/Crisis Worker - Essex - 24 Hours

Mountain Healthcare; Chelmsford; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Six weeks leave

Pension scheme

Life assurance

Employee assistance programme

Enhanced sickness pay

Enhanced maternity pay

Enhanced neonatal/adoption pay

Well-being programme

£500 referral bonus

Advanced rota planning

Awards (Long service/Team of the Month

CPD training & courses

Funding for higher education

Job summary

Mountain Healthcare Limited in Brentwood, Essex, seeks a dedicated SARC administrator to be the first point of contact for service users. The role involves supporting patient preparation, collecting forensic evidence, liaising with Police and social services, and assisting the SARC Manager to run daily operations.

Experience in safeguarding, confidentiality, and administrative duties is essential; a UK driving license and willingness to travel within the region are required.

Qualifications

• Good IT skills.
• Experience in a supportive or customer-focused environment.
• Knowledge and understanding of Safeguarding Children and Adults.
• Knowledge and understanding of Confidentiality.
• Experience completing administrative duties.

Responsibilities

• First point of contact for service users.
• Administration and support process for service users and their families visiting the centre, including preparing the patient and assisting in collecting forensic evidence.
• Support the SARC Manager with day-to-day running of the centre.
• Ensure a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assist patients and liaise with other agencies regarding the management of the service user pathway.
• Assist with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise with Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

Skills

IT skills

Customer service

Safeguarding knowledge

Confidentiality

Administrative duties

UK driving license

Job description

About the Role

Location: Oakwood Place SARC, Brentwood Community Hospital, Essex.

Salary: £13.45 per hour (pro rata - £29,453.89 per annum, based on 42 hours per week)

Hours: 24 hours.

Working shifts on 24/7 rota. Flexible 7 day rota, 12 hours, 9am to 9pm.

Key Responsibilities

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

Company Benefits

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service

Requirements

Essential Skills Required:

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults
• Knowledge and understanding of Confidentiality
• Experience completing administrative duties.

Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.

Applicants must live within one hour's drive of Brentwood (Essex SARC)

Advanced DBS and level 2 Police vetting will be required

3+ years post qualification experience

Desirable Skills

• Experience of working with individuals who may have complex needs
• Experience of working with individuals who have experienced sexual assault/ violence
• Experience of creating and utilizing resources and use of distraction techniques
• Project development and outreach
• Training and presentation skills
• Remote working/work at home options are available for this role.