Flexi Manager

Hertfordshire County Council; Stevenage; On-site; GBP 31,000 - 35,000; Full time

Job summary

Hertfordshire County Council is seeking a flexible Flexi Site Manager to cover its recycling centres across Hertfordshire. The role ensures safe site operation, excellent customer service, and effective supervision of site operatives.

You will travel between sites, maintain records and drive recycling improvements. The post requires a full driving licence, outdoor work, and the ability to manage priorities in a busy environment.

Qualifications

• Experience delivering outstanding customer service.
• Previous experience leading, supervising or supporting a team.
• Strong communication and interpersonal skills.
• Ability to work calmly and professionally under pressure.
• Commitment to health, safety and following procedures.
• Comfortable working outdoors in all weather conditions.
• Ability to undertake sustained physical work.
• Confidence interacting with members of the public and providing advice.
• Strong organisational and record-keeping skills.

Responsibilities

• Provide management cover across recycling centres throughout Hertfordshire.
• Lead, support and mentor site operatives.
• Ensure the safe opening and closing of sites.
• Maintain site records and documentation.
• Deliver excellent customer service and advice to residents.
• Help customers dispose of waste correctly and responsibly.
• Check permits and ensure compliance with site procedures.
• Monitor waste streams to maximise recycling and reduce contamination.
• Maintain a safe, clean and organised working environment.
• Identify opportunities to improve customer experience and recycling performance.
• Operate site machinery, including compactors and JCB equipment (full training provided).
• Act as the site's First Aider and Fire Marshal.

Skills

Customer service

Team leadership

Communication

Working under pressure

Health & safety

Outdoor work

Physical work

Public interaction

Record-keeping

Job description

Job Introduction

Job Title: Flexi Manager

Starting Salary: £30,932 progressing to £34,649 per annum (pro rata for part time)

Hours:40

Location:Hertfordshire

Contract Type: Permanent

Directorate:Growth & Environment

About The Team

Lead, Support and Make a Difference Across Hertfordshire!

Are you an experienced people-focused professional who enjoys leading teams, delivering excellent customer service, and working in a role where no two days are the same?

We're looking for a Flexi Site Manager to join our Recycling Centre Service. This is a unique opportunity to play a key role in helping Hertfordshire residents recycle more effectively while supporting the smooth operation of our recycling centres across the county.

As a Flexi Site Manager, you'll provide management cover across our network of recycling centres, supporting site teams, maintaining high safety standards, and ensuring residents receive an excellent service every day.

You'll join a friendly and dedicated team that is passionate about sustainability, customer service, and continuous improvement. Working across our recycling centres, you'll collaborate with colleagues who are committed to helping residents recycle responsibly and improving recycling rates throughout Hertfordshire.

About The Role

As a Flexi Site Manager, you will:

• Provide management cover across recycling centres throughout Hertfordshire
• Lead, support and mentor site operatives
• Ensure the safe opening and closing of sites
• Maintain site records and documentation
• Deliver excellent customer service and advice to residents
• Help customers dispose of waste correctly and responsibly
• Check permits and ensure compliance with site procedures
• Monitor waste streams to maximise recycling and reduce contamination
• Maintain a safe, clean and organised working environment
• Identify opportunities to improve customer experience and recycling performance
• Operate site machinery, including compactors and JCB equipment (full training provided)
• Act as the site's First Aider and Fire Marshal

A full driving licence and access to a vehicle are essential, as travel between sites is required. Mileage expenses will be reimbursed.

About You

Essential

• Experience delivering outstanding customer service
• Previous experience leading, supervising or supporting a team
• Strong communication and interpersonal skills
• Ability to work calmly and professionally under pressure
• Commitment to health, safety and following procedures
• Comfortable working outdoors in all weather conditions
• Ability to undertake sustained physical work
• Confidence interacting with members of the public and providing advice
• Strong organisational and record-keeping skills

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 7. Please locate the job profile here:

Job profiles - Operational services

To hear more about this opportunity please [e-mail] for an informal discussion about the role.

Interview Date: TBC

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly‑created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving Required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.