DRT Fleet Co-Ordinator

Herts Legal Service - Hertfordshire County Council; Stevenage; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council is seeking a DRT Fleet Co-ordinator to oversee and coordinate the day-to-day operation of the HertsLynx Demand Responsive Transport service across Dacorum. The role involves driver management, customer service coordination, and fleet operations in a fast-paced environment.

The post requires flexibility, with a mix of office-based, on-site, and home working, including weekend standby as needed.

Qualifications

• Experience of supporting, supervising, or managing staff within an operational environment.
• Strong problem-solving skills with the ability to make effective decisions in a fast-paced setting.
• Excellent written and verbal communication skills with the ability to engage professionally with a wide range of customers and colleagues.
• Ability to work independently and as part of a team.
• Confident with technology and digital systems.
• Strong organisational skills and ability to manage competing priorities.

Responsibilities

• Line management and support of DRT drivers, promoting high standards of performance, safety, and customer service.
• Plan and coordinate driver rotas and shift patterns to ensure adequate staffing levels, including during annual leave and absences.
• Manage and resolve complex operational and logistical challenges to maintain service reliability.
• Use digital transport management systems to optimise vehicle schedules and bookings.
• Ensure vehicle maintenance programmes are adhered to and coordinate with the Fleet Management Team for repairs and inspections.
• Serve as main point of contact for customer service enquiries via telephone and email, assisting with bookings as needed.

Skills

Staff management

Problem solving

Communication

Teamwork

Digital systems

Organisational skills

Driving licence

Job description

Job Introduction

Job Title: DRT Fleet Co-ordinator

Starting Salary: £32,578 progressing to £35,570 per annum (pro rata for part time)

Hours: 37

Location: Hertfordshire - Hybrid Working, Ability to travel to Hemel Hempstead, Stevenage and other locations within the county when required.

Contract Type: fixed term Contract until 31/03/2029

Directorate: Growth & Environment

About The Team

This is an exciting opportunity to join a fast-growing team that deliver a series of transport projects which aim to improve access for residents to healthcare, education, employment, and leisure activities.

About The Role

This position requires flexibility, as the service operates seven days a week. The post involves a combination of office-based, on-site, and home working, depending on the needs of the service. Occasional weekend and Bank Holiday standby cover may also be required.

As the DRT Fleet Co-ordinator, you will oversee and coordinate the day-to-day operation of the HertsLynx Demand Responsive Transport (DRT) service in Dacorum. This is a varied and hands-on role, responsible for ensuring the efficient delivery of services through effective driver management, customer service coordination, and fleet operations.

Key Responsibilities Include

• Line management and support of DRT drivers, promoting high standards of performance, safety, and customer service.
• Planning and coordinating driver rotas and shift patterns to ensure adequate staffing levels at all times, including cover for annual leave and unplanned absences.
• Managing and resolving complex operational and logistical challenges to maintain service reliability and efficiency.
• Using digital transport management systems to optimise vehicle schedules, routes, and customer bookings.
• Ensuring vehicle maintenance programmes are adhered to and working closely with the Fleet Management Team to arrange repairs, servicing, and vehicle inspections as required.
• Acting as the main point of contact for customer service enquiries, monitoring shared inboxes, responding to customer queries by telephone and email, and assisting with booking requests when necessary.

The DRT Fleet Co-ordinator plays a vital role in the success and continued growth of HertsLynx, helping to deliver an accessible, reliable, and sustainable transport service for local communities. This position would suit a confident and proactive individual who can use their initiative, communicate effectively, and perform well in a fast-paced operational environment. Through this role, you will contribute to creating a cleaner, greener, and more sustainable Hertfordshire.

Essential

About you

• Experience of supporting, supervising, or managing staff within an operational environment.
• Strong problem‑solving skills, with the ability to make effective decisions in a fast‑paced and challenging operational setting.
• Excellent written and verbal communication skills, with the ability to engage professionally with a wide range of customers, service users, and colleagues.
• Ability to work effectively both independently and as part of a team.
• Confident and proficient in the use of technology and digital systems.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Excellent time management skills and attention to detail.
• Full UK driving licence (D1 entitlement desirable).

Desirable

• Hold a valid D1 minibus driving licence.
• Experience of working in a fast‑paced environment, managing multiple priorities and responding effectively to changing operational demands.
• Experience of delivering high levels of customer service and handling customer enquiries or complaints.
• Previous experience of scheduling, rota planning, or resource allocation.

lications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact [e-mail] for an informal discussion about the role.

Interview Date: week commencing 21st September 2026

Secondment

This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed-term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed-term contract basis instead.

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings - Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving Required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.