Fleet VOR Specialist: Own & Restore Off‑Road Vehicles

RAC; Walsall; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shares in RAC

Free RAC Ultimate breakdown cover

Car salary sacrifice

Generous holidays

Pension & life cover

Wellbeing support

Exclusive discounts

Descripción de la vacante

RAC is seeking a Fleet VOR Specialist to own off-road vehicle cases and coordinate repairs, minimising downtime and protecting the customer journey.

You will act as the central point of control for VOR cases, working with repair networks, fleet partners, and internal teams to keep customers informed and cases moving to resolution.

Strong organisational and communication skills, ability to manage multiple cases, and proactive problem solving are essential for success in this role.

Formación

• Experience in customer service or operations with good IT skills.
• Strong organisational abilities and multi-case management.
• Calm decision-making under pressure with a proactive mindset.
• Excellent communication and relationship-building skills.
• Willingness to learn and adapt to new systems.

Responsabilidades

• Take full ownership of out-of-service vehicles from start to finish.
• Assess situations and coordinate the best repair or travel solution.
• Proactively chase updates, resolve delays, and escalate issues.
• Communicate clearly with customers, partners, and internal teams.
• Manage calls, emails, and case records to keep operations smooth.
• Make cost-effective decisions without compromising service quality.

Conocimientos

Strong organisation

Clear communication

Decision-making under pressure

Tenacious

Customer service

Operations experience

Herramientas

IT skills

Descripción del empleo

RAC is seeking a Fleet VOR Specialist to own off-road vehicle cases and coordinate repairs, minimising downtime and protecting the customer journey.

You will act as the central point of control for VOR cases, working with repair networks, fleet partners, and internal teams to keep customers informed and cases moving to resolution.

Strong organisational and communication skills, ability to manage multiple cases, and proactive problem solving are essential for success in this role.