Fleet VOR Specialist

RAC; Walsall; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Shares in RAC

Free RAC Ultimate breakdown cover

Car salary sacrifice

Generous holidays

Pension & life cover

Wellbeing support

Exclusive discounts

Job summary

RAC is seeking a Fleet VOR Specialist to own off-road vehicle cases and coordinate repairs, minimising downtime and protecting the customer journey.

You will act as the central point of control for VOR cases, working with repair networks, fleet partners, and internal teams to keep customers informed and cases moving to resolution.

Strong organisational and communication skills, ability to manage multiple cases, and proactive problem solving are essential for success in this role.

Qualifications

• Experience in customer service or operations with good IT skills.
• Strong organisational abilities and multi-case management.
• Calm decision-making under pressure with a proactive mindset.
• Excellent communication and relationship-building skills.
• Willingness to learn and adapt to new systems.

Responsibilities

• Take full ownership of out-of-service vehicles from start to finish.
• Assess situations and coordinate the best repair or travel solution.
• Proactively chase updates, resolve delays, and escalate issues.
• Communicate clearly with customers, partners, and internal teams.
• Manage calls, emails, and case records to keep operations smooth.
• Make cost-effective decisions without compromising service quality.

Skills

Strong organisation

Clear communication

Decision-making under pressure

Tenacious

Customer service

Operations experience

Tools

IT skills

Job description

About The Role

Fleet Operations Team

Working Pattern

Our team operates:

• Monday to Friday: 08:00 - 19:00
• Saturday: 08:00 - 15:00

We'll discuss your exact shift pattern with you during the recruitment process.

About the Role

Do you enjoy solving problems, helping people, and making sure nothing gets stuck for long?

We're looking for a Fleet VOR (Vehicle Off Road) Specialist to join our growing team. You'll take ownership of vehicles that are off the road and help get them repaired and back in service quickly, supporting customers every step of the way.

You'll act as the central point of control for VOR cases, working closely with internal teams, repair networks, and fleet partners to minimise vehicle downtime, protect the customer journey, and strengthen our commercial relationships.

What You'll Be Doing

• Take full ownership of out-of-service vehicles, managing each case from start to finish
• Assess situations and coordinate the best repair or alternative travel solutionKeep repairs moving by proactively chasing updates, resolving delays, and escalating issues
• Communicate clearly and regularly with customers, partners, and internal teams
• Manage calls, emails, and case records accurately to keep everything running smoothly

• Cost-effective decisions are made without impacting service quality

What We’re Looking For

• Strong organisation skills with the ability to manage multiple cases
• Confident communication and the ability to build relationships quickly
• Calm decision-making under pressure with a proactive mindset
• A tenacious approach- someone who follows things through to completion
• Experience in customer service or operations, with good IT skills and willingness to learn

Why Join Us?

• growing team where your work has real impact
• Take ownership and make a visible difference to customers every day
• Develop valuable skills in problem solving, communication, and operations
• Be part of a supportive, collaborative team environment
• Help shape how the team evolves and improves over time

Why you'll love working for us

• Share in our success -All our employees are awarded shares, at no cost, so their share is in the success of growing our business
• Free RAC Ultimate breakdown cover -From your very first day
• Car salary sacrifice scheme -Includes electric vehicle options (after 12 months) to help you save on tax
• Generous holidays -23 days plus bank holidays (rising to 25 with service)
• Pension & life cover -Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
• Wellbeing support-24/7 confidential support helpline for you and your family
• Exclusive discounts -Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.