Fleet Support Coordinator

TCR UK LIMITED; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Fleet Support Coordinator, ensuring fleet availability and operational efficiency in a dynamic 24/7 support environment. This entry-level role involves customer service, fleet management, and coordination with suppliers, offering a competitive salary and career progression opportunities.

Benefits

6% employer pension contribution

3x salary Life Assurance

Private Medical coverage

Employee Assistance Programme (EAP)

Qualifications

• Prior Customer Service or Call Centre experience.
• Strong understanding of fleet management and vehicle maintenance.
• Experience in a customer-focused role within vehicle maintenance or aviation sectors.

Responsibilities

• Provide telephone support to GSE customers, managing fleet availability.
• Monitor and coordinate SLA recovery plans.
• Liaise with customers regarding vehicle status and maintenance schedules.

Skills

Customer Service

Fleet Management

SAP Systems

Microsoft Office

Organisational Skills

Communication

Problem Solving

Job description

Join our team as a Fleet Support Coordinator at TCR UK LIMITED and play a vital role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities

1. Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to customers.
2. Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
3. Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
4. Liaise with customers regarding vehicle status, maintenance schedules, and repairs.
5. Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
6. Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
7. Maintain accurate records of fleet movements, repairs, and service costs.
8. Promote a safe work environment by reporting hazards, incidents, and near-misses.

What We Are Looking For

Skills, Experience & Behaviours

• Prior Customer Service or Call Centre experience
• Strong understanding of fleet management, vehicle maintenance, and workshop operations
• Familiarity with SAP systems and customer service operations in logistics
• Experience in a customer-focused role within vehicle maintenance or aviation sectors
• Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills
• Proactive, self-motivated, with effective task prioritisation
• Team player with strong communication and problem-solving skills
• Customer-focused with a professional, detail-oriented approach

Why You Will Love Working With Us

• Competitive salary and benefits package
• Career progression opportunities within a growing company
• Dynamic, team-focused environment valuing safety and quality service

What We Offer

• 6% employer pension contribution
• 3x salary Life Assurance
• Private Medical coverage
• Employee Assistance Programme (EAP)

About Us

We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.

Apply Now

Submit your CV and cover letter today to join our dynamic team!

Working Hours/Shift Pattern

• Split Day & Night Shifts: Week 1 - days; Week 2 - Nights; Week 3 - days; Week 4 - Nights

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Motor Vehicle Manufacturing