Fleet Support Coordinator

TCR International N.V.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading vehicle maintenance solutions provider as a Fleet Coordinator in London. You'll ensure fleet availability, manage customer communications, and coordinate repairs in a dynamic 24/7 environment. This role requires strong customer service skills and a proactive approach, with opportunities for career growth and a competitive benefits package.

Benefits

6% employer pension contribution

3x salary Life Assurance

Private Medical coverage

Employee Assistance Programme (EAP)

Qualifications

• Prior Customer Service or Call Centre experience.
• Strong understanding of fleet management and vehicle maintenance.

Responsibilities

• Provide telephone support to GSE customers and manage fleet availability.
• Monitor and coordinate SLA recovery plans and customer notifications.
• Process and allocate jobs in SAP, creating service requests.

Skills

Customer Service

Fleet Management

Communication

Problem Solving

Organisational Skills

Tools

SAP

Microsoft Office

Job description

The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities

· Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.

· Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.

· Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.

· Liaise with customers on vehicle status, maintenance schedules, and repairs.

· Process and allocate jobs in SAP, including creating service requests and raising purchase orders.

· Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.

· Maintain accurate records of fleet movements, repairs, and service costs.

· Actively promote a safe work environment by reporting hazards, incidents, and near-misses.

What We Are Looking For

Skills & Experience & Behaviours

· Prior Customer Service or Call Centre experience

· Strong understanding of fleet management, vehicle maintenance, and workshop operations.

· Familiarity with SAP systems and customer service operations in a logistics environment.

· Experience in a customer-focused role within the vehicle maintenance or aviation sector.

· Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.

· Proactive, self-motivated, and able to prioritise tasks effectively.

· A team player with strong communication and problem-solving skills.

· Customer-focused with a detail-oriented and professional approach.

Why You Will Love Working With Us

· Competitive salary and benefits package.

· Career progression opportunities within a growing company.

· A dynamic, team-focused work environment that values safety and quality service.

What We Offer

· 6% employer pension contribution.

· 3x salary Life Assurance.

· Private Medical coverage.

· Employee Assistance Programme (EAP).

About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.

Apply Now Submit your CV and cover letter today to join our dynamic team!