Fleet Support Coordinator

T.C.R. INTERNATIONAL N.V.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Fleet Coordinator, where you'll ensure fleet availability and operational efficiency. This role involves managing customer communications, resolving incidents, and coordinating with suppliers in a dynamic 24/7 support environment. You'll enjoy a competitive salary, benefits, and career progression opportunities within a team-focused atmosphere.

Benefits

6% employer pension contribution

3x salary Life Assurance

Private Medical coverage

Employee Assistance Programme (EAP)

Qualifications

• Prior Customer Service or Call Centre experience.
• Strong understanding of fleet management and vehicle maintenance.

Responsibilities

• Provide telephone support to GSE customers and manage fleet availability.
• Monitor SLA recovery plans and escalate safety incidents.

Skills

Customer Service

Fleet Management

Communication

Problem Solving

Organisational Skills

Tools

SAP

Microsoft Office

Job description

The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities

· Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.

· Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.

· Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.

· Liaise with customers on vehicle status, maintenance schedules, and repairs.

· Process and allocate jobs in SAP, including creating service requests and raising purchase orders.

· Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.

· Maintain accurate records of fleet movements, repairs, and service costs.

· Actively promote a safe work environment by reporting hazards, incidents, and near-misses.

What We Are Looking For

Skills & Experience & Behaviours

· Prior Customer Service or Call Centre experience

· Strong understanding of fleet management, vehicle maintenance, and workshop operations.

· Familiarity with SAP systems and customer service operations in a logistics environment.

· Experience in a customer-focused role within the vehicle maintenance or aviation sector.

· Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.

· Proactive, self-motivated, and able to prioritise tasks effectively.

· A team player with strong communication and problem-solving skills.

· Customer-focused with a detail-oriented and professional approach.

Why You Will Love Working With Us

· Competitive salary and benefits package.

· Career progression opportunities within a growing company.

· A dynamic, team-focused work environment that values safety and quality service.

What We Offer

· 6% employer pension contribution.

· 3x salary Life Assurance.

· Private Medical coverage.

· Employee Assistance Programme (EAP).

About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.

Apply Now Submit your CV and cover letter today to join our dynamic team!