Customer Service Advisor - DAF Fleet Services - Devizes

Ford & Slater Norwich; Devizes; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary up to £26,437

OTE £31,437 with bonus up to £5,000

Training & development

22 days holiday

Pension

Cycle to work

Employee assistance

Career progression

Team events

Job summary

DAF Fleet Services in Devizes is seeking a Customer Service Advisor to join our dynamic Fleet Services team. You will deliver exceptional service to clients, manage fleet compliance, and coordinate inspections and maintenance plans while handling administrative tasks.

The role offers strong training, in-house and manufacturer training, plus progression opportunities within an engaging office environment.

Qualifications

• Must have a can-do attitude and be customer-focused.
• Ability to troubleshoot and think on your feet.
• Proven track record of delivering world-class customer service.
• Excellent spoken and written communication skills.
• Good IT literacy; confident with phone and email.
• Organised, resilient and proactive in handling tasks.

Responsibilities

• Serve as a customer service champion for client fleets.
• Ensure fleet compliance and adherence to legal responsibilities.
• Own inspection and maintenance plans and communicate these to customers.
• Document all client correspondence in the appropriate system or database.
• Perform general administrative duties to support the Customer Service Department.

Skills

Can-do attitude

Troubleshooting

World-class service

Communication skills

IT literacy

Organised & proactive

Fleet management experience (advantage

UK driving licence

Job description

Customer Service Advisor - DAF Fleet Services - Devizes

CUSTOMER SERVICE ADVISOR

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Advisor, we can offer you:

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)


• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)


• Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s


• 22 days holiday (plus statutory), rising to 25 days after 5 years service


• Employee recognition competitions


• Company mini events, food days and much more


• Team building activities offsite


• Employee assistance programme


• Career progression opportunities


• Pension


• Cycle to work scheme

Who are we looking for as a Customer Service Advisor:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, you’ll have a can do attitude.


• Enjoy troubleshooting and have the ability to think on your feet.


• A proven track record of providing world class customer service.


• Exceptional communication skills both written and verbal.


• A high level of IT literacy and comfortable speaking to clients on the phone and using email.


• Be organised, resilient and have the ability to work on your own initiative.


• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.


• Full UK driving licence (preferred).

The Customer Service Advisor role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm (1 hour lunch break)

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.