Customer Service Advisor - DAF Fleet Services - Devizes

DAF Trucks Ltd; Devizes; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23–25 days holiday (including stat)

Pension

Cycle to work scheme

Employee assistance programme

Training & development

Team events & offsite activities

Job summary

DAF Fleet Services in Devizes is recruiting a Customer Service Advisor to provide frontline support to fleet clients. The role emphasizes resolving queries, maintaining compliance, and delivering excellent customer service in a fast-paced office environment.

You will document client interactions in the system, assist with fleet inspection planning, and handle general admin tasks while taking advantage of in-house and manufacturer training opportunities.

Qualifications

• Can-do attitude and a proactive approach to resolving queries.
• Strong customer service mindset with a history of meeting targets.

Responsibilities

• Be the frontline champion for client fleets, ensuring compliance and timely responses.
• Document all client communications in the CRM/system and perform general admin duties.
• Support fleets with inspection and maintenance planning and coordinate with internal teams.

Skills

Can-do attitude

Troubleshooting

Customer service

Written & verbal comms

IT literacy

Organisation

Fleet management (advantage)

Full UK driving licence (preferred)

Job description

Customer Service Advisor - DAF Fleet Services - Devizes

CUSTOMER SERVICE ADVISOR

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Advisor, we can offer you:

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)


• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)


• Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s


• 22 days holiday (plus statutory), rising to 25 days after 5 years service


• Employee recognition competitions


• Company mini events, food days and much more


• Team building activities offsite


• Employee assistance programme


• Career progression opportunities


• Pension


• Cycle to work scheme

Who are we looking for as a Customer Service Advisor:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, you’ll have a can do attitude.


• Enjoy troubleshooting and have the ability to think on your feet.


• A proven track record of providing world class customer service.


• Exceptional communication skills both written and verbal.


• A high level of IT literacy and comfortable speaking to clients on the phone and using email.


• Be organised, resilient and have the ability to work on your own initiative.


• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.


• Full UK driving licence (preferred).

The Customer Service Advisor role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm (1 hour lunch break)

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.