Fleet Services: Customer Experience Advisor

Ford & Slater Newark; Devizes; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 22–25 days

Company events

Pension

Cycle to work

Job summary

DAF Fleet Services in Devizes is seeking a Customer Service Advisor to join our friendly office team. You will handle customer inquiries, coordinate fleet services and help ensure high standards of service for our clients.

The role offers a base salary up to £26,437 with a potential OTE of £31,437, plus in-house training, 22 days holiday rising to 25, and a range of staff benefits. Working Monday to Friday, 8am–5pm, with opportunities for progression.

Qualifications

• Must have a can-do attitude and willingness to learn.
• Strong troubleshooting and problem-solving abilities.
• Proven track record delivering world-class customer service.

Responsibilities

• Provide excellent customer service and handle inquiries.
• Coordinate fleet services and maintain client communications.
• Document interactions and support administration of the Customer Service Department.

Skills

Can-do attitude

Troubleshooting

Customer service experience

Communication skills

IT literacy

Organised

Initiative

Fleet management

Full UK driving licence

Job description

DAF Fleet Services in Devizes is seeking a Customer Service Advisor to join our friendly office team. You will handle customer inquiries, coordinate fleet services and help ensure high standards of service for our clients.

The role offers a base salary up to £26,437 with a potential OTE of £31,437, plus in-house training, 22 days holiday rising to 25, and a range of staff benefits. Working Monday to Friday, 8am–5pm, with opportunities for progression.