Customer Service Advisor - DAF Fleet Services - Devizes

Ford & Slater Lincoln; Devizes; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary up to £26,437

OTE £31,437

Training & development

22 days holiday

Pension

Cycle to work

Employee assistance programme

Career progression

Team events

Bonus scheme

Job summary

Ford & Slater Lincoln in Devizes is seeking a Customer Service Advisor to join the DAF Fleet Services team. You will handle client queries, coordinate inspections, and maintain accurate records in our systems to uphold service standards.

You will benefit from a base salary up to £26,437 (depending on experience) and an OTE of £31,437, plus in-house and manufacturer training, generous holiday, pension, and progression prospects within a friendly team.

Qualifications

• Demonstrated can-do attitude with proactive problem solving.
• Proven ability to troubleshoot client issues quickly.
• Track record of delivering high-quality customer service.
• Strong written and verbal communication; confident on calls and email.

Responsibilities

• Champion customer service and ensure client fleets are compliant.
• Manage inspections and maintenance plans and communicate with customers.
• Document all client interactions in the CRM/system and perform general admin duties.

Skills

Can-do attitude

Troubleshooting

World-class customer service

Exceptional communication

IT literacy

Organised

Full UK driving licence

Job description

Customer Service Advisor - DAF Fleet Services - Devizes

CUSTOMER SERVICE ADVISOR

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Advisor, we can offer you:

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)


• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)


• Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s


• 22 days holiday (plus statutory), rising to 25 days after 5 years service


• Employee recognition competitions


• Company mini events, food days and much more


• Team building activities offsite


• Employee assistance programme


• Career progression opportunities


• Pension


• Cycle to work scheme

Who are we looking for as a Customer Service Advisor:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, you’ll have a can do attitude.


• Enjoy troubleshooting and have the ability to think on your feet.


• A proven track record of providing world class customer service.


• Exceptional communication skills both written and verbal.


• A high level of IT literacy and comfortable speaking to clients on the phone and using email.


• Be organised, resilient and have the ability to work on your own initiative.


• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.


• Full UK driving licence (preferred).

The Customer Service Advisor role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm (1 hour lunch break)

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.