Fleet Sales Support Specialist: Customer Updates

ACS Automotive; Ipswich; On-site; GBP 27,000 - 33,000; Full time

Job summary

ACS Automotive in Ipswich is seeking a Fleet Sales Support to assist Local Business Development Managers with customer enquiries, quotes and new fleet orders. The role blends fleet sales administration with customer contact by phone, updating business customers on orders and coordinating deliveries and handovers.

You will handle order paperwork, keep records GDPR compliant and help ensure on-time deliveries by proactive communication and meticulous attention to detail.

Qualifications

• Experience in fleet sales support or vehicle sales support within a car dealership or fleet company is essential.
• Experience processing vehicle orders, preparing handover paperwork and keeping customers updated on delivery dates.
• Strong phone confidence to handle enquiries, provide updates and follow up with customers.

Responsibilities

• Support the fleet sales team with customer enquiries and new fleet orders.
• Prepare customer quotes and flag vehicles that qualify for additional sales support.
• Take incoming sales calls when the Business Development Manager is unavailable and pass details promptly.
• Call customers with updates on stock availability, order progress and delivery dates.
• Coordinate deliveries, collections and handovers, ensuring accurate paperwork.

Skills

Phone handling

Customer service

Quote preparation

Order processing

Delivery coordination

Job description

ACS Automotive in Ipswich is seeking a Fleet Sales Support to assist Local Business Development Managers with customer enquiries, quotes and new fleet orders. The role blends fleet sales administration with customer contact by phone, updating business customers on orders and coordinating deliveries and handovers.

You will handle order paperwork, keep records GDPR compliant and help ensure on-time deliveries by proactive communication and meticulous attention to detail.