Fleet Vehicle Sales Support

ACS Automotive Recruitment; Ipswich; On-site; GBP 27,000 - 33,000; Full time

Job summary

ACS Automotive Recruitment is seeking a Fleet Vehicle Sales Support to join a busy dealership fleet hub in Ipswich. You will assist Local Business Development Managers with customer enquiries, quotes and new fleet orders, combining fleet sales administration with strong customer contact by phone.

You will keep business customers updated on orders, coordinate deliveries and handovers, and help with paperwork in line with dealer and manufacturer procedures, while ensuring GDPR compliance and

Qualifications

• Experience in fleet sales support or vehicle sales support.
• Experience processing vehicle orders and keeping customers updated on delivery dates.
• Confident on the phone and proactive in follow-ups with customers.
• Attention to detail and ability to reprioritise when delivery dates change.
• Strong organisational skills and ability to maintain accurate records.

Responsibilities

• Help the fleet sales team prepare customer quotes and flag vehicles that qualify for additional sales support.
• Take incoming sales calls when the relevant Business Development Manager is unavailable, recording the details and passing them on promptly.
• Call customers with updates on stock availability, order progress and expected arrival dates.
• Coordinate deliveries, collections and handovers, making sure the correct paperwork reaches everyone involved.
• Support the administration involved in ordering and supplying new fleet vehicles in line with dealership and manufacturer procedures.
• Keep customer and order records accurate and handling customer information in line with GDPR requirements.

Skills

Fleet sales support

Customer service

Phone communication

Order processing

GDPR compliance

Job description

Fleet Vehicle Sales Support - Ipswich
£29,870 basic salary | Monday to Friday | 40 hours per week
ACS Automotive is recruiting for a Fleet Sales Support role at a dealership fleet hub in Ipswich. You'll support the Local Business Development Managers with customer enquiries, vehicle quotes and new fleet orders.
The role combines fleet sales administration with customer contact primarily by phone. You'll keep business customers updated on their orders, coordinate deliveries and collections, and help with vehicle handovers when needed.

What you'll be doing

• Helping the fleet sales team prepare customer quotes and flagging vehicles that qualify for additional sales support.
• Taking incoming sales calls when the relevant Business Development Manager is unavailable, recording the details and passing them on promptly.
• Calling customers with updates on stock availability, order progress and expected arrival dates.
• Coordinating deliveries, collections and handovers, making sure the correct paperwork reaches everyone involved.
• Supporting the administration involved in ordering and supplying new fleet vehicles in line with dealership and manufacturer procedures.
• Keeping customer and order records accurate and handling customer information in line with GDPR requirements.

What we're looking for

• Previous experience in fleet sales support or vehicle sales support within a car dealership or fleet company is essential.
• Experience processing vehicle orders, preparing handover paperwork and keeping customers updated on delivery dates.
• Confidence picking up the phone to handle enquiries, give updates and follow up with customers.
• A proactive approach to chasing updates and resolving queries before they delay a delivery or handover.
• Strong attention to detail and the ability to reprioritise when delivery dates or customer requirements change.