Fleet Vehicle Sales Support

ACS Recruitment Consultancy; Ipswich; On-site; GBP 27,000 - 33,000; Full time

Job summary

ACS Automotive in Ipswich is seeking a Fleet Sales Support to assist Local Business Development Managers with customer enquiries, quotes and new fleet orders. The role blends fleet sales administration with customer contact by phone, updating business customers on orders and coordinating deliveries and handovers.

You will handle order paperwork, keep records GDPR compliant and help ensure on-time deliveries by proactive communication and meticulous attention to detail.

Qualifications

• Experience in fleet sales support or vehicle sales support within a car dealership or fleet company is essential.
• Experience processing vehicle orders, preparing handover paperwork and keeping customers updated on delivery dates.
• Strong phone confidence to handle enquiries, provide updates and follow up with customers.

Responsibilities

• Support the fleet sales team with customer enquiries and new fleet orders.
• Prepare customer quotes and flag vehicles that qualify for additional sales support.
• Take incoming sales calls when the Business Development Manager is unavailable and pass details promptly.
• Call customers with updates on stock availability, order progress and delivery dates.
• Coordinate deliveries, collections and handovers, ensuring accurate paperwork.

Skills

Phone handling

Customer service

Quote preparation

Order processing

Delivery coordination

Job description

Fleet Vehicle Sales Support - Ipswich

£29,870 basic salary | Monday to Friday | 40 hours per week

ACS Automotive is recruiting for a Fleet Sales Support role at a dealership fleet hub in Ipswich. You'll support the Local Business Development Managers with customer enquiries, vehicle quotes and new fleet orders.

The role combines fleet sales administration with customer contact primarily by phone. You'll keep business customers updated on their orders, coordinate deliveries and collections, and help with vehicle handovers when needed.

What you'll be doing

• Helping the fleet sales team prepare customer quotes and flagging vehicles that qualify for additional sales support.
• Taking incoming sales calls when the relevant Business Development Manager is unavailable, recording the details and passing them on promptly.
• Calling customers with updates on stock availability, order progress and expected arrival dates.
• Coordinating deliveries, collections and handovers, making sure the correct paperwork reaches everyone involved.
• Supporting the administration involved in ordering and supplying new fleet vehicles in line with dealership and manufacturer procedures.
• Keeping customer and order records accurate and handling customer information in line with GDPR requirements.

What we're looking for

• Previous experience in fleet sales support or vehicle sales supportwithin a car dealership or fleet company is essential.
• Experience processing vehicle orders, preparing handover paperwork and keeping customers updated on delivery dates.
• Confidence picking up the phone to handle enquiries, give updates and follow up with customers.
• A proactive approach to chasing updates and resolving queries before they delay a delivery or handover.
• Strong attention to detail and the ability to reprioritise when delivery dates or customer requirements change.