Fleet Returns Manager – Lead, Optimization & Service

United Kingdom Avis Budget UK Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Base salary + bonus

33 days holiday incl. bank holidays

Employee discounts

EAP health support

Car rental discounts

Monthly commission

Job summary

United Kingdom Avis Budget UK Limited seeks a Rental Returns Manager to oversee the efficient return of rental vehicles, ensuring high service standards and asset management. You will manage scheduling, supplier relationships, stock control and performance targets to ensure a seamless customer experience and optimal fleet turnover.

The role emphasizes leadership, operational efficiency, and data-driven improvements to reduce costs while maintaining exemplary customer service levels.

Qualifications

• Experience in vehicle rental, automotive, or logistics environments.

Responsibilities

• Oversee vehicle returns process with quality checks.
• Develop return schedules to optimize availability.
• Collaborate with rental and fleet teams.
• Handle customer interactions professionally.
• Lead returns team and provide training.
• Maintain supplier relationships and negotiate SLAs.
• Track vehicle availability and conduct stock audits.
• Monitor KPIs and drive process improvements.

Skills

Leadership

Customer service

Supplier management

Stock control

Data analysis

Vehicle knowledge

Problem solving

Education

Logistics/Automotive management degree

Tools

Excel

Stock auditing software

Job description

United Kingdom Avis Budget UK Limited seeks a Rental Returns Manager to oversee the efficient return of rental vehicles, ensuring high service standards and asset management. You will manage scheduling, supplier relationships, stock control and performance targets to ensure a seamless customer experience and optimal fleet turnover.

The role emphasizes leadership, operational efficiency, and data-driven improvements to reduce costs while maintaining exemplary customer service levels.