Fleet Returns Lead — Drive Availability & Service

Avis Budget Rental Locations; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

38k base salary plus bonus scheme

33 days holiday incl bank holidays

Discount account with 250+ perks

Job summary

Avis Budget Group in London is seeking a Rentals Returns Manager to oversee the efficient return of rental vehicles, optimize fleet availability, and drive customer satisfaction across the returns process.

You will lead a returns team, manage schedules, monitor KPIs, coordinate inspections and repairs, and develop supplier relationships to ensure cost-effective operations and smooth turnover of the fleet.

Qualifications

• Proven experience in a vehicle rental, automotive, or logistics environment.
• Strong leadership and team management skills.
• Full UK driving license.
• Proficiency in data analysis and reporting tools.

Responsibilities

• Oversee vehicle returns process, ensuring quality checks and efficient operations.
• Develop and manage return schedules to optimize vehicle availability and minimize downtime.
• Collaborate with rental and fleet teams for effective vehicle management.
• Handle customer interactions professionally, addressing concerns and improving service.
• Manage vehicle inspections, damage assessments, and coordinate repairs.
• Lead and motivate returns team, set targets, and provide coaching and training.
• Maintain relationships with suppliers, negotiate SLAs, and monitor performance.
• Track vehicle availability and stock audits for compliance.
• Monitor KPIs and implement process improvements to optimize efficiency.

Skills

Leadership

Customer service

Supplier relationships

Data analysis

Organization

Problem solving

Vehicle maintenance knowledge

Stock control

Coaching/Training

Education

Bachelor's degree in Business/Logistics/Automotive

Job description

Avis Budget Group in London is seeking a Rentals Returns Manager to oversee the efficient return of rental vehicles, optimize fleet availability, and drive customer satisfaction across the returns process.

You will lead a returns team, manage schedules, monitor KPIs, coordinate inspections and repairs, and develop supplier relationships to ensure cost-effective operations and smooth turnover of the fleet.