Fleet Returns Lead – Optimize Availability & Service

Avis Budget Group International; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

33 days holiday inclusive of bank hols

Discount account with 250+ perks

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is seeking a Rental Returns Manager to oversee the return of rental vehicles, drive efficiency, and safeguard asset quality. You will lead the Returns team, coordinate with rental and fleet colleagues, and manage supplier relationships, inspections, and stock control to ensure a smooth customer experience.

This full-time role offers a base salary of £38,000 with a bonus scheme, 33 days holiday, and employee perks, including discounts and an EAP.

Qualifications

• Experience in a vehicle rental, automotive, or logistics environment.
• Proven leadership and team management abilities.
• Excellent customer service and conflict resolution skills.
• Ability to manage supplier relationships and negotiate contracts.
• Knowledge of vehicle maintenance, damage assessment, and stock control.
• Proficient in data analysis and reporting tools.
• Strong organizational and problem-solving abilities.

Responsibilities

• Oversee vehicle returns process, ensuring quality checks and efficient operations.
• Develop and manage return schedules to optimize vehicle availability and minimize downtime.
• Collaborate with rental and fleet teams for effective vehicle management.
• Handle customer interactions professionally, addressing concerns and improving service.
• Manage vehicle inspections, damage assessments, and coordinate repairs.
• Lead and motivate returns team, set targets, and provide coaching and training.
• Maintain relationships with suppliers, negotiate SLAs, and monitor performance.
• Track vehicle availability, condition, and manage stock audits for compliance.
• Monitor KPIs and implement process improvements to optimize efficiency and reduce costs.

Skills

Leadership & team management

Customer service

Conflict resolution

Supplier relationship management

Data analysis & reporting

Organizational skills

Problem solving

Education

Bachelor's degree in business/logistics/automotive management

Full UK driving license

Tools

Data analysis tools

Reporting tools

Vehicle maintenance knowledge

Job description

Avis Budget Group is seeking a Rental Returns Manager to oversee the return of rental vehicles, drive efficiency, and safeguard asset quality. You will lead the Returns team, coordinate with rental and fleet colleagues, and manage supplier relationships, inspections, and stock control to ensure a smooth customer experience.

This full-time role offers a base salary of £38,000 with a bonus scheme, 33 days holiday, and employee perks, including discounts and an EAP.