Rental Operations Agent — Commission & Benefits

Avis Budget Group; Charlwood; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday inclusive of bank hols

Discount account with perks (drinks, e

Employee Assistance Programme (EAP)

Employee discounts on car rental

Commission opportunity

Job summary

Avis Budget Group is seeking a Rental Operations Agent in the United Kingdom. You will own the end-to-end rental experience, from vehicle prep and customer interactions to processing returns, while delivering outstanding service and acting as a brand ambassador for our products and services.

The role features annualised hours with a flexible shift pattern, a strong focus on customer satisfaction, and opportunities to earn commission alongside a competitive benefits package.

Qualifications

• Customer service experience required.
• Excellent communication skills and a friendly, can-do attitude.
• Full valid driving licence with 12 months’ experience.

Responsibilities

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

Skills

Customer service experience

Excellent communication skills

Team-player

Flexible and adaptable

Job description

Avis Budget Group is seeking a Rental Operations Agent in the United Kingdom. You will own the end-to-end rental experience, from vehicle prep and customer interactions to processing returns, while delivering outstanding service and acting as a brand ambassador for our products and services.

The role features annualised hours with a flexible shift pattern, a strong focus on customer satisfaction, and opportunities to earn commission alongside a competitive benefits package.