Fleet Operations Lead

Network Plus group; Stretford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Network Plus is seeking a Fleet Controller to join the established Fleet team, taking the lead in daily servicing, defects and breakdowns to ensure the smooth operation of our vehicle fleet across contracts.

You will liaise with vehicle suppliers to process orders in line with SLA's, manage service requests, update fleet systems and provide desk support as needed. We value teamwork and safety across our operations.

Qualifications

• Experience in fleet management or vehicle operations.
• Strong problem solving and planning skills.
• Excellent customer service abilities.
• Knowledge of workshop practices and charges is an advantage.
• Familiarity with fleet management software is desirable (Jaama Key2).

Responsibilities

• Liaise with vehicle suppliers to process orders in line with SLA’s.
• Handle service, defect and breakdown requests following procedures, with minimal disruption.
• Ensure SLAs are achieved with minimal downtime.
• Investigate and respond to internal/external queries.
• Update fleet management systems.
• Assist in general fleet desk duties as needed.

Skills

Problem solving

Customer service

Workshop knowledge

Fleet management software

IT skills (Word & Excel)

Jaama Key2 familiarity

Tools

Jaama Key2

Job description

Network Plus is seeking a Fleet Controller to join the established Fleet team, taking the lead in daily servicing, defects and breakdowns to ensure the smooth operation of our vehicle fleet across contracts.

You will liaise with vehicle suppliers to process orders in line with SLA's, manage service requests, update fleet systems and provide desk support as needed. We value teamwork and safety across our operations.