Fleet Operations Lead: Service & SLA Excellence

Go Traffic Management Limited; Worsley; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Go Traffic Management Limited is seeking a Fleet Controller in Worsley to join the Fleet team. The role focuses on daily management of the vehicle fleet, overseeing servicing, defects and breakdowns, and ensuring smooth operations for internal contracts.

You will coordinate with vehicle suppliers, manage service requests, and track SLA performance while maintaining accurate fleet data and supporting the broader fleet desk functions.

Qualifications

• Problem solving abilities.
• Excellent customer service skills.
• Knowledge of workshop practices and charges is an advantage.
• Industry knowledge of light & heavy commercial vehicle industry.
• Excellent planning, organisation and time management skills.
• Enthusiastic and proactive approach to your work.
• Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment.
• IT skills, Microsoft Word and Excel would be an advantage.

Responsibilities

• Liaise with vehicle suppliers to ensure all orders are processed in line with agreed SLA’s.
• Handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts.
• Ensure SLA’s are achieved with minimum downtime.
• Investigate and respond to internal customer / external supplier queries.
• Update fleet management systems.
• Assist in general fleet desk duties, providing support when needed for other aspects of the fleet department.

Skills

Problem solving

Customer service

Workshop knowledge

Industry knowledge

Planning & organisation

Teamwork

IT skills

Tools

Jaama Key2

Job description

Go Traffic Management Limited is seeking a Fleet Controller in Worsley to join the Fleet team. The role focuses on daily management of the vehicle fleet, overseeing servicing, defects and breakdowns, and ensuring smooth operations for internal contracts.

You will coordinate with vehicle suppliers, manage service requests, and track SLA performance while maintaining accurate fleet data and supporting the broader fleet desk functions.