Fleet Operations Controller

Network Plus group; Worsley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus group is seeking a Fleet Controller in Worsley to manage day-to-day vehicle servicing, defects and breakdowns while maintaining strong liaison with suppliers to meet SLAs. The role includes updating fleet systems and supporting the fleet desk to ensure uninterrupted contracts.

The successful candidate will have solid experience in fleet operations, excellent customer service, planning and teamwork, with knowledge of workshop practices and Jaama Key2 software being advantageous.

Qualifications

• Problem solving abilities.
• Excellent Customer Service Skills.
• Knowledge of workshop practices and charges is an advantage.
• Industry knowledge of light & heavy commercial vehicle industry.
• Excellent planning, organisation and time management skills.
• Enthusiastic and proactive approach to your work.
• Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment.

Responsibilities

• Liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA’s.
• Handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts.
• Ensure SLA’s are achieved with minimum downtime.
• Investigate and respond to Internal customer / External Supplier Queries.
• Update fleet management systems.
• Assist in general fleet desk duties, providing support when needed for other aspects of the fleet department.

Skills

Problem solving abilities

Excellent Customer Service Skills

Time management

Proactive attitude

Teamwork

MS Word & Excel

Fleet management software

Tools

Jaama Key2

Fleet management systems

Job description

Network Plus group is seeking a Fleet Controller in Worsley to manage day-to-day vehicle servicing, defects and breakdowns while maintaining strong liaison with suppliers to meet SLAs. The role includes updating fleet systems and supporting the fleet desk to ensure uninterrupted contracts.

The successful candidate will have solid experience in fleet operations, excellent customer service, planning and teamwork, with knowledge of workshop practices and Jaama Key2 software being advantageous.