Fleet Operations Lead

Ex-armed Forces; Bolton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Network Plus in Bolton is seeking a Fleet Controller to manage daily vehicle fleet operations, coordinate servicing, defect and breakdown handling, and ensure minimal downtime across contracts.

You will liaise with suppliers, keep fleet systems updated, and work as part of a team to deliver efficient service while adhering to company procedures and safety standards; previous fleet software experience preferred.

Qualifications

• Proven problem solving abilities.
• Excellent customer service skills.
• Knowledge of workshop practices and charges is an advantage.
• Industry knowledge of light & heavy commercial vehicle industry.
• Excellent planning, organisation and time management skills.
• Enthusiastic and proactive approach to your work.
• Must recognise the importance of teamwork to deliver service and performance in a safe environment.
• IT skills including Microsoft Word and Excel are advantageous.
• Experience with fleet management software, especially Jaama Key2, is an advantage.

Responsibilities

• Liaise with vehicle suppliers to process orders in line with SLAs.
• Handle service, defect, and breakdown requests per procedures.
• Ensure SLAs are achieved with minimal downtime.
• Investigate and respond to internal/external queries.
• Update fleet management systems.
• Support other fleet desk duties as needed.

Skills

Problem solving

Customer service

Workshop practices knowledge

Vehicle industry knowledge

Planning & time management

Team player

Proactive attitude

Tools

Jaama Key2

Microsoft Word

Excel

Job description

Network Plus in Bolton is seeking a Fleet Controller to manage daily vehicle fleet operations, coordinate servicing, defect and breakdown handling, and ensure minimal downtime across contracts.

You will liaise with suppliers, keep fleet systems updated, and work as part of a team to deliver efficient service while adhering to company procedures and safety standards; previous fleet software experience preferred.