Fleet Controller

Ex-armed Forces; Bolton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Network Plus in Bolton is seeking a Fleet Controller to manage daily vehicle fleet operations, coordinate servicing, defect and breakdown handling, and ensure minimal downtime across contracts.

You will liaise with suppliers, keep fleet systems updated, and work as part of a team to deliver efficient service while adhering to company procedures and safety standards; previous fleet software experience preferred.

Qualifications

• Proven problem solving abilities.
• Excellent customer service skills.
• Knowledge of workshop practices and charges is an advantage.
• Industry knowledge of light & heavy commercial vehicle industry.
• Excellent planning, organisation and time management skills.
• Enthusiastic and proactive approach to your work.
• Must recognise the importance of teamwork to deliver service and performance in a safe environment.
• IT skills including Microsoft Word and Excel are advantageous.
• Experience with fleet management software, especially Jaama Key2, is an advantage.

Responsibilities

• Liaise with vehicle suppliers to process orders in line with SLAs.
• Handle service, defect, and breakdown requests per procedures.
• Ensure SLAs are achieved with minimal downtime.
• Investigate and respond to internal/external queries.
• Update fleet management systems.
• Support other fleet desk duties as needed.

Skills

Problem solving

Customer service

Workshop practices knowledge

Vehicle industry knowledge

Planning & time management

Team player

Proactive attitude

Tools

Jaama Key2

Microsoft Word

Excel

Job description

Job DescriptionDescription As a Fleet Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet.

Key Responsibilities

• You will liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA's
• You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts
• You will ensure SLA's are achieved with minimum downtime
• You will investigate and respond to Internal customer / External Supplier Queries
• You will update fleet management systems
• You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department

Experience and Qualifications

• Problem solving abilities
• Excellent Customer Service Skills
• Knowledge of workshop practices and charges is an advantage
• Industry knowledge of light & heavy commercial vehicle industry
• Excellent planning, organisation and time management skills
• Enthusiastic and proactive approach to your work
• Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment
• IT skills, Microsoft Word and Excel would be an advantage
• Previous experience of fleet management software packages would be an advantage (Jaama Key2 in particular)

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly.

We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important.

By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.