Fleet Maintenance Controller – Office-Based Role

Northgate Vehicle Hire; Tees Valley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 23 days

Life assurance

Gym membership

Vehicle‑leasing schemes

Pension

Save-as-you-earn

Benefits app

Retailer discounts

Wagestream

Job summary

Northgate Vehicle Hire is seeking a Maintenance Engineer at our Darlington Head Office. The role offers 37.5 hours per week with a basic salary around £30K depending on skills and experience, plus company benefits.

You will apply your motor trade background to reduce downtime, control repair costs and ensure fleet maintenance complies with policy and legal requirements. This office‑based role suits technicians seeking to move off the tools into fleet control.

Qualifications

• NVQ Level 2 or equivalent in Motor Vehicle Mechanics.
• Minimum 5 years workshop experience.
• Strong communication between team members, customers and suppliers.
• Experience interacting with drivers, technicians, and suppliers.

Responsibilities

• Ensure proactive management of all service, maintenance and repair events.
• Handle contacts from customers and suppliers for updates, defects and authorisations.
• Manage costs associated to service, maintenance and repairs with updates and escalation as needed.
• Monitor systems and verify documentation to capture unplanned SMR events to resolution.
• Identify issues and delays and escalate to manufacturers, suppliers or management for support.
• Chase vehicles to achieve set SLA and authorise work accordingly.
• Ensure all administration is completed to a high standard, raise invoices and order numbers.
• Liaise with clients, manufacturers, dealers, internal workshops and suppliers for timely, cost‑effective repairs.

Skills

Motor Vehicle Mechanics

Workshop experience

Communication

Cost awareness

Education

NVQ Level 2 in Motor Vehicle Mechanics

Job description

Northgate Vehicle Hire is seeking a Maintenance Engineer at our Darlington Head Office. The role offers 37.5 hours per week with a basic salary around £30K depending on skills and experience, plus company benefits.

You will apply your motor trade background to reduce downtime, control repair costs and ensure fleet maintenance complies with policy and legal requirements. This office‑based role suits technicians seeking to move off the tools into fleet control.