Fleet Maintenance Controller

Omega Resource Group; Chippenham; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working after probation

Competitive salary

26 days annual leave

Company pension

Death in Service cover

Critical Illness cover

Health Cash Plan

Annual Profit Share Bonus

Employee recognition programs

Support for training and development

Long Service Awards

Free on-site parking

Breakdown cover

Job summary

Omega Resource Group is seeking a Fleet Maintenance Controller in Chippenham. The role focuses on controlling vehicle repairs, reducing downtime, and managing costs while delivering excellent service to fleet clients.

You will work within a busy maintenance team, ensure proper records, and review repair estimates and invoices. Hybrid working is available after probation and training, with a comprehensive benefits package.

Qualifications

• Qualified vehicle technician with City & Guilds, NVQ Level 3, IMI, or equivalent automotive qualification.
• Experience with cars, vans, LCVs, or commercial vehicles.

Responsibilities

• Assess and authorise vehicle maintenance and repair requests, ensuring work is necessary and cost-effective.
• Challenge suppliers for best value and compliance.
• Monitor downtime and manage repairs to maximise fleet availability.
• Liaise with workshops, customers, and suppliers on repair progress.

Skills

Vehicle maintenance knowledge

Customer service

Communication skills

Problem solving

Education

City & Guilds / NVQ3 / IMI cert

Tools

Workshop knowledge

Job description

Fleet Maintenance Controller

Experience Dependent Chippenham Hybrid Working (Following Probation & Training Period)

Are you a qualified Vehicle Technician looking to move away from the tools while still utilising your technical expertise? This is an excellent opportunity to join a highly respected fleet management business that supports a large and diverse vehicle fleet across the UK. Working as part of a busy maintenance team, you will play a key role in controlling vehicle repairs, reducing downtime, managing costs, and delivering exceptional customer service to fleet clients.

Responsibilities - Fleet Maintenance Controller

• Assess and authorise vehicle maintenance and repair requests, ensuring work is necessary, cost-effective, and completed within agreed labour times.
• Challenge suppliers and repairers where appropriate to ensure best value and compliance with maintenance standards.
• Monitor vehicle downtime and proactively manage repairs to maximise fleet availability.
• Liaise with workshops, customers, and suppliers to provide updates on repair progress and expected completion times.
• Ensure all maintenance records, authorisations, and vehicle information are accurately recorded within company systems.
• Review estimates and invoices to ensure correct pricing and repair procedures have been applied.
• Escalate technical, commercial, or customer concerns when required.
• Deliver a high standard of customer service while working to deadlines, KPIs, and service level agreements.

Experience / Qualifications - Fleet Maintenance Controller

• Qualified Vehicle Technician with City & Guilds, NVQ Level 3, IMI, or equivalent automotive qualification.
• Strong knowledge of vehicle maintenance and repair, ideally covering cars, vans, LCVs, or commercial vehicles.
• Previous experience within a workshop, fleet management, maintenance control, service advisory, warranty, technical support, or engineering environment.
• Good understanding of vehicle compliance, servicing schedules, MOT requirements, and repair processes.
• Ability to challenge repair recommendations and discuss technical matters confidently with workshops and suppliers.
• Strong communication skills and the ability to manage difficult conversations professionally.
• Organised and able to work effectively within a fast-paced, target-driven environment.
• Customer-focused with strong problem-solving skills and attention to detail.

Benefits - Fleet Maintenance Controller

• Competitive salary depending on experience.
• Hybrid working available following probation and training period.
• 26 days annual leave plus bank holidays.
• Company pension scheme.
• Death in Service cover.
• Critical Illness cover.
• Health Cash Plan.
• Annual Profit Share Bonus.
• Employee recognition and reward programmes.
• Support for further training, education, and professional development.
• Long Service Awards.
• Free on-site parking.
• Additional breakdown cover benefits (service dependent).

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Ideal background / Previous roles may include: Vehicle Technician, Senior Technician, Workshop Controller, Service Advisor, Technical Advisor, Fleet Coordinator, Fleet Maintenance Controller, Warranty Controller, Service Controller, Workshop Supervisor, Maintenance Planner, Fleet Engineer, Commercial Vehicle Technician, Technical Support Advisor, or Vehicle Maintenance Administrator

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.