Fleet Service Advisor

Staffline; Chippenham; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

26 days holiday plus Bank Holidays

Annual bonus scheme

Hybrid working after onboarding

Healthcare Cash Plan

Company pension scheme

Career development and progression

Employee recognition and reward

Regular social events and wellbeing

Onsite wellness activities

Job summary

Staffline in Chippenham is seeking a proactive Fleet Service Advisor to keep vehicles on the road and minimise downtime. This role combines customer service with operational coordination in a fast-paced environment.

You will manage repairs from start to finish, liaise with garages and customers, and ensure timely updates while maintaining accurate records across multiple systems.

Hybrid working is available after onboarding; a competitive salary (£28,000–£30,000) plus bonus and a benefits package.

Qualifications

• Strong customer-focused approach and relationship-building.
• Experience coordinating repairs across multiple parties.
• Ability to manage priorities in a target-driven environment.
• Excellent communication and meticulous record-keeping.

Responsibilities

• Manage vehicle repair and maintenance cases from start to finish.
• Liaise with garages, dealerships, suppliers, manufacturers and customers to ensure repairs progress efficiently.
• Proactively chase updates and challenge delays to reduce vehicle downtime.
• Keep customers and stakeholders informed through regular communication.
• Coordinate authorisations, repair bookings and vehicle movements where required.
• Maintain accurate records and case notes across multiple systems.
• Handle inbound and outbound calls relating to vehicle repairs and servicing.
• Escalate technical or complex issues to specialist teams when required.
• Work towards service levels, performance targets and customer satisfaction goals.
• Support wider operational projects and continuous improvement initiatives.

Skills

Fleet management

Vehicle leasing

Dealership experience

Service advisor experience

Vehicle maintenance coordination

Outbound call centre

Customer service

Transport coordination

Job description

Fleet Service Advisor

Chippenham
Hybrid Working
£28,000 - £30,000 + Bonus

We're looking for a proactive and customer-focused Fleet Service Advisor to join a fast-paced operation, helping to keep vehicles on the road and minimising downtime for customers.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, managing multiple priorities, and delivering outstanding service in a target-driven environment.

Responsibilities - Fleet Service Advisor

• Manage vehicle repair and maintenance cases from start to finish.
• Liaise with garages, dealerships, suppliers, manufacturers and customers to ensure repairs progress efficiently.
• Proactively chase updates and challenge delays to reduce vehicle downtime.
• Keep customers and stakeholders informed through regular communication.
• Coordinate authorisations, repair bookings and vehicle movements where required.
• Maintain accurate records and case notes across multiple systems.
• Handle inbound and outbound calls relating to vehicle repairs and servicing.
• Escalate technical or complex issues to specialist teams when required.
• Work towards service levels, performance targets and customer satisfaction goals.
• Support wider operational projects and continuous improvement initiatives.

Experience - Fleet Service Advisor

• Fleet management
• Vehicle leasing
• Dealership or garage environments
• Service Advisor positions
• Parts Advisor roles
• Automotive customer service
• Vehicle maintenance coordination
• Outbound call centre experience
• Contact centre/customer service environments
• Transport or logistics coordination

You'll also have:

• Excellent communication and relationship-building skills.
• Strong administration and organisational abilities.
• A proactive approach to problem solving.
• Attention to detail and the ability to manage multiple tasks.
• Confidence working in a fast-paced, target-driven environment.
• The ability to learn and understand vehicle repair processes and technical information.

Benefits - Fleet Service Advisor

• 26 days holiday plus Bank Holidays.
• Annual bonus scheme.
• Hybrid working available following successful onboarding period.
• Healthcare Cash Plan.
• Company pension scheme.
• Career development and progression opportunities.
• Employee recognition and reward programmes.
• Regular social events and wellbeing initiatives.
• Onsite wellness activities including yoga and massage sessions.

Ideal background / Previous roles may include

Vehicle Service Advisor | Fleet Coordinator | Maintenance Controller | Service Controller | Vehicle Repair Coordinator | Automotive Customer Service Advisor | Workshop Controller | Fleet Administrator | Customer Service Executive | Vehicle Off Road (VOR) Controller | Scheduling Coordinator | Contact Centre Advisor | Aftersales Advisor | Transport C