Dispatch & Logistics Coordinator: Route Optimization

Biffa Waste Services; Welwyn Hatfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Biffa Waste Services is seeking a Traffic Dispatcher to manage day-to-day depot operations, allocate and route vehicles, and ensure health, safety, and regulatory compliance. The role requires strong problem-solving, local area knowledge, and proficiency in MS Office, with a focus on delivering exceptional customer service.

The dispatcher will optimise routes, manage driver availability, oversee vehicle checks and maintenance, and handle essential admin tasks.

Qualifications

• Knowledge of the local area.
• Ability to plan, prioritise and meet deadlines.
• Solutions-driven with strong problem-solving skills.
• Customer-focused with ability to support a diverse customer base.
• Proficient in business software and MS Office, especially Excel.
• Experience in administration, call handling, or time-critical environments is a plus.

Responsibilities

• Optimising routes and vehicle utilisation to deliver top-class service.
• Managing driver availability and ensuring compliance with regulations.
• Overseeing vehicle checks, safety, and maintenance.
• Handling admin tasks like payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data and improving operations.

Skills

Local area knowledge

Route planning

Time management

Problem solving

Customer service

MS Office/Excel

Administration experience

Job description

Biffa Waste Services is seeking a Traffic Dispatcher to manage day-to-day depot operations, allocate and route vehicles, and ensure health, safety, and regulatory compliance. The role requires strong problem-solving, local area knowledge, and proficiency in MS Office, with a focus on delivering exceptional customer service.

The dispatcher will optimise routes, manage driver availability, oversee vehicle checks and maintenance, and handle essential admin tasks.