Fleet Customer Service Advisor — Career Growth & Training

Daf Trucks Uk Ltd; Devizes; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 22–25 days

Pension

Death in service life insurance

Cycle to work

Employee assistance programme

Team events

Food days

Job summary

Daf Trucks UK Ltd in Devizes is seeking a Customer Service Advisor for our Fleet Services team. You will champion customer service, manage fleet compliance, and coordinate inspection and maintenance plans, communicating clearly with clients by phone and email.

Working Monday to Friday, 8am to 5pm, you will join a friendly office environment that offers training, a generous holiday allowance, pension, and life cover.

Qualifications

• Customer service mindset and problem solving
• Excellent communication skills, written and verbal
• High IT literacy and comfortable using email and phone
• Organised, resilient, able to work on own initiative
• Full UK driving licence (preferred)

Responsibilities

• Be a customer service champion.
• Ensure client fleets are compliant with legal responsibilities.
• Own inspection and maintenance plans and communicate them to customers.
• Document all client correspondence in the system or database.
• Perform general administration for the Customer Service Department.
• Work Monday to Friday, 8am–5pm (1 hour lunch break)

Job description

Daf Trucks UK Ltd in Devizes is seeking a Customer Service Advisor for our Fleet Services team. You will champion customer service, manage fleet compliance, and coordinate inspection and maintenance plans, communicating clearly with clients by phone and email.

Working Monday to Friday, 8am to 5pm, you will join a friendly office environment that offers training, a generous holiday allowance, pension, and life cover.