Customer Service Advisor - DAF Fleet Services - Devizes NEW

Ford & Slater; Leicester; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Death in service life insurance scheme

22 days holiday + statutory

Bonus scheme up to £5,000/year

Employee recognition competitions

Team building offsite

Employee assistance programme

Pension

Cycle to work scheme

Job summary

Ford & Slater is recruiting a Customer Service Advisor for DAF Fleet Services in Devizes. The role offers a base salary up to £26,437 with potential OTE up to £31,437 and a strong bonus scheme.

You will deliver world-class customer service, handle inquiries by phone and email, and support fleet compliance. The position includes training, progression opportunities, and a range of employee benefits.

Qualifications

• Must have customer service experience
• Excellent written and verbal communication
• Good IT skills and email/phone use
• Full UK driving licence preferred

Responsibilities

• Provide world-class customer service to clients
• Ensure fleet compliance and legal responsibilities
• Document all client communications in the CRM
• Assist with general administration for the Customer Service Department

Skills

Can-do attitude

Troubleshooting

Customer service

Communication skills

IT literacy

Organised

UK driving licence

Job description

Customer Service Advisor - DAF Fleet Services - Devizes

• Death in service life insurance scheme

CUSTOMER SERVICE ADVISOR

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Advisor, We Can Offer You

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)
• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
• Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Company mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Death in service life insurance scheme
• Cycle to work scheme

Who are we looking for as a Customer Service Advisor:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, you’ll have a can do attitude.
• Enjoy troubleshooting and have the ability to think on your feet.
• A proven track record of providing world class customer service.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable speaking to clients on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
• Full UK driving licence (preferred).

The Customer Service Advisor role / responsibilities include

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm (1 hour lunch break)

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.